Cheval Blanc Guest Relations Officer
- Employment
- Contract
- Seniority
- Entry-Level
- Posted
- Aug 8, 2026
About Cheval Blanc
Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.
Cheval Blanc St-Barth seeks a Guest Relations Officer in Saint Barthélemy to deliver personalized luxury hospitality to VIP guests at this Caribbean palace resort.
Role & Responsibilities
- Welcome guests personally upon arrival, with particular focus on VIP and high-profile clientele, ensuring a warm and refined first impression
- Study guest profiles, preferences, and expectations to personalize each stage of their experience within the Maison
- Anticipate guest needs with precision and responsiveness, providing tailored solutions to any circumstances that arise
- Maintain close liaison with Duty Managers and Guest Experience teams to ensure seamless coordination and consistency across all departments
- Build and maintain lasting relationships of trust with guests through attentive listening, presence, and exemplary service
- Encourage guests to share feedback and impressions to continuously improve the quality of the overall experience
- Attend to the smallest details of each guest's stay, demonstrating discretion, elegance, and unwavering professionalism
- Ensure all guest requests are tracked rigorously and resolved with the utmost efficiency
Qualifications
- Higher education in hospitality, restaurant management, tourism, or hospitality management
- Prior experience in a similar guest relations role, front office, client relations, or guest experience within a luxury establishment
- Fluency in French and English, both spoken and written
- Proficiency with hospitality management software and standard office applications (Word, Excel)
- Strong general knowledge of travel, culture, and gastronomy
- Sensitivity to luxury environments, fine dining, and personalized service
- Excellent interpersonal and communication skills
- Demonstrated discretion, elegance, and impeccable professional demeanor
Skills
Experience
Entry-level to junior-level experience acceptable; candidates should have completed initial hospitality or guest services training and ideally have worked in a similar guest relations, reception, or high-end service role within a luxury property.
Education
Higher education in hospitality management, restaurant management, tourism, or related field.
Workplace
This position is based in Saint Barthélemy, Saint Barthélemy, French Overseas Departments and Territories.
Culture
Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cheval Blanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Experience Officer», «Guest Services Manager», «Concierge Ambassador», «Host Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.