Cheval Blanc Guest Experience Manager
About Cheval Blanc
Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.
Cheval Blanc St-Barth seeks Guest Experience Manager in Saint Barthélemy to deliver luxury service excellence and personalized guest journeys.
Role & Responsibilities
- Welcome high-profile guests personally and ensure their wellbeing throughout their stay
- Study guest profiles to personalize each stay and exceed expectations at every touchpoint
- Anticipate guest needs and develop creative solutions to potential challenges
- Build trusting relationships with guests and encourage them to share feedback and impressions
- Collaborate with department heads across the property to ensure seamless and consistent guest experience
- Prepare and manage guest stays with meticulous attention to detail
- Coordinate Guest Experience team missions and work closely with Duty Managers
Qualifications
- Baccalauréat+3 to Baccalauréat+5 (Bachelor's to Master's degree) in hospitality management, gastronomy, tourism, or hotel management
- Minimum 5 years of successful experience in a similar role or in reception, client relations, or food & beverage in a luxury establishment
- Proven sensitivity to the luxury universe, gastronomy, and ultra-personalized service standards
Skills
Experience
Minimum 5 years of successful experience in a similar Guest Experience or client-facing role within a luxury hospitality property, or equivalent experience in reception, client relations, or food & beverage services at a high-end establishment.
Education
Bachelor's degree or higher (Baccalauréat+3 minimum, ideally Baccalauréat+5) in hospitality management, gastronomy, tourism, or hotel management.
Workplace
The role is situated in Saint Barthélemy, Saint Barthélemy, French Overseas Departments and Territories.
Culture
Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cheval Blanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Guest Relations Manager», «VIP Guest Services Manager», «Premium Host Experience Manager», «Luxury Hospitality Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.