Cheval Blanc Guest Experience Manager
Cheval Blanc St-Barth — Guest Experience Manager in Saint Barthélemy. Lead guest relations and personalise luxury stays for discerning clientele.
Overview
Cheval Blanc is the haute-hôtellerie collection within the LVMH portfolio, renowned for intimate, design-led maisons that combine artisanal craftsmanship, fine gastronomy and highly personalized service. Each property operates as a discreet, creative luxury house that serves an international, discerning clientele.
Role & Responsibilities
- Own the end-to-end guest journey: prepare, anticipate and follow up on stays to secure exceptional satisfaction and long-term loyalty.
- Welcome and personally attend to VIP and signature guests, ensuring their wellbeing and privacy throughout the stay.
- Lead and coordinate the Guest Experience team, collaborating closely with Duty Managers and all operational departments to guarantee seamless, consistent service.
- Analyse guest profiles to personalise services, propose bespoke experiences and proactively anticipate needs or requests.
- Resolve guest issues with swift, creative solutions while maintaining discretion and preserving the guest relationship.
- Capture and act on guest feedback to refine standards, inform training and support continuous improvement.
- Contribute to team training, shift briefings and the maintenance of service standards and operating procedures.
Qualifications
- Bachelor's or Master's degree in hospitality, tourism or management (Bac+3 to Bac+5 preferred).
- Minimum 5 years' proven experience in a similar guest relations, front office or F&B guest-facing role within an upscale or luxury hotel.
- Fluent spoken and written French and English; proficiency in a third language is an advantage.
- Strong computer literacy with practical use of Word and Excel and hospitality systems (Opéra, Cloud).
- Exceptional interpersonal skills, high attention to detail, analytical mindset, adaptability and absolute discretion.
Skills
Experience
Minimum five years of progressive experience in guest relations, front office or food & beverage within high-end or luxury hotel environments, including direct interaction with VIP clientele and coordination of cross-departmental teams.
Education
Bachelor's or Master's degree in hospitality, tourism or management (Bac+3 to Bac+5).
Workplace
The role is situated in Saint Barthélemy, Saint Barthélemy, France — conveniently close to Paris. There are currently 15 open positions in Saint Barthélemy on Cerulean, with 5 added recently. Across France, Cerulean lists 4.317 open roles — 147 of them newly added.
Culture
The Maison cultivates an intimate, service-centric culture where discretion, creativity and craftsmanship are paramount. As part of the LVMH family, the workplace values refined hospitality, close cross-disciplinary collaboration and a commitment to bespoke guest experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.