Cheval Blanc Guest Experience Manager
About Cheval Blanc
Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.
Guest Experience Manager at Cheval Blanc St-Barth, luxury Caribbean palace resort. Full-time role in Saint-Barthélemy.
Role & Responsibilities
- Personally welcome high-profile guests and ensure their well-being throughout their stay
- Study guest profiles to personalize and curate each stay experience
- Anticipate guest needs and create innovative solutions to potential challenges
- Build trusted relationships with guests and encourage them to share feedback and impressions
- Collaborate with departmental leaders to ensure consistent and seamless guest experience across all hotel operations
Qualifications
- Bachelor's degree or higher (Bac+3 to Bac+5) in hospitality management, gastronomy, tourism, or related field
- Minimum 3–5 years of successful experience in a similar guest-facing role, reception, client relations, or food and beverage management at a luxury establishment
- Demonstrated sensitivity to ultra-luxury service, fine gastronomy, and highly personalized hospitality
- Advanced proficiency in Microsoft Word and Excel
- Expertise with hotel property management systems (Opera, Cloud) and concierge platforms
Skills
Experience
Minimum 5 years of professional experience in luxury hospitality, with at least 3–5 years in a direct guest-facing or front-office management capacity at an upscale or ultra-luxury property.
Education
Bachelor's degree (Bac+3) or higher qualification (Bac+5) in hospitality management, hotel administration, tourism, or culinary management from an accredited institution.
Workplace
The role is situated in Gustavia, Saint Barthélemy, French Overseas Departments and Territories.
Benefits
Housing or accommodation allowance provided; uniforms supplied and laundered; meal allowance included for each day worked; access to island lifestyle and exclusive on-property amenities at Saint-Barthélemy location.
Culture
Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cheval Blanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Relations Manager», «VIP Guest Services Manager», «Concierge Manager», «Guest Liaison Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.