Cheval Blanc Front Office Supervisor
- Location
- Porto CervoSardiniaItaly
- Employment
- Temporary
- Seniority
- Supervisor
- Posted
- May 17, 2026
About Cheval Blanc
Cheval Blanc is the luxury hospitality maison within the LVMH portfolio, known for intimate, design-led properties that prioritise personalised service and artisanal hospitality. As part of a global luxury group, the brand emphasises refined guest experiences, cross-disciplinary craftsmanship and multilingual, service-oriented teams.
Cheval Blanc — Front Office Supervisor (temporary) in Porto Cervo, Italy. Supervise front desk operations and ensure LQA standards for an exclusive Sardinian hotel.
Role & Responsibilities
- Supervise daily front desk operations to ensure efficient, professional execution of check-in, check-out and reservation procedures.
- Provide coaching, direction and on-the-job mentoring to reception staff, ensuring adherence to standard operating procedures (SOP) and LQA service standards.
- Anticipate and manage guest requests and complaints with tact and speed to secure exceptional, personalised stays.
- Assist with shift rostering and personnel allocation to maintain balanced coverage and operational continuity at reception.
- Maintain clear interdepartmental communication to coordinate guest services and ensure seamless delivery across the hotel.
- Support upkeep and data accuracy of the property management system (PMS) and contribute to regular Front Office performance reports.
- Safeguard guest confidentiality and oversee cash-handling procedures and financial controls at the front desk.
- Ensure the reception and lobby environment is orderly, welcoming and compliant with the maison’s presentation standards.
Qualifications
- Minimum 2–3 years' experience in a front office role at a luxury hotel, with supervisory or senior receptionist responsibilities.
- Proven leadership and mentoring skills with demonstrable ability to motivate a multi‑national team.
- Fluency in Italian and English; proficiency in a third language (for example French) strongly preferred.
- Strong organisational aptitude, time management and attention to detail under pressure.
- Customer-service orientation with excellent problem-solving skills and poise in high-stakes situations.
- Familiarity with PMS operation, LQA standards, SOP compliance and front-office cash procedures.
Skills
Experience
Minimum 3 years' professional experience in luxury hotel front office operations, including prior supervisory responsibility and exposure to high-touch guest service standards.
Education
High-school diploma or equivalent; vocational training or degree in hospitality/hotel management preferred.
Workplace
The successful candidate will be located in Porto Cervo, Sardinia, Italy, with easy access to Olbia.
Culture
Cheval Blanc properties cultivate an intimate, highly service-driven culture that balances discreet luxury with creative attention to detail. Teams are multilingual and collaborative, working to deliver personalised, haute-hospitality experiences aligned with LVMH’s exacting standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cheval Blanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Front Desk Supervisor», «Guest Services Supervisor», «Reception Supervisor», «Front Office Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.