Cheval Blanc Front Office Manager
About Cheval Blanc
Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.
Cheval Blanc St-Tropez, an iconic luxury resort established in 1936 and set beneath century-old pine trees overlooking the Gulf of Saint-Tropez, seeks an experienced Front Office Manager to lead its reception team. This supervisory role combines operational excellence with guest relations expertise, requiring the successful candidate to oversee daily reception operations, mentor ambassadors, manage guest inquiries, and drive process improvements across all front-of-house functions. The ideal candidate will embody the property's hallmark discretion and service excellence while managing administrative duties and performance metrics within a property renowned for its three Michelin-starred gastronomic restaurant, Guerlain spa, and 200-strong artisan team.
Role & Responsibilities
- Welcome and assist guests with elegance and precision, highlighting the property's services including restaurants, spa, beach, and exclusive experiences
- Supervise the daily organisation of the reception team, delegate tasks, and ensure rigorous monitoring of operations
- Lead and mentor front office ambassadors, foster their professional development, and ensure adherence to Cheval Blanc and LQA standards throughout the season
- Develop schedules and service rosters, optimise resource allocation, and guarantee operational efficiency
- Handle and track guest complaints in coordination with department heads and via the Knowcross platform, ensuring prompt and effective corrective actions
- Propose new processes, services, and initiatives to enhance guest experience and team performance
- Lead the reception team by embodying the property's values of rigour, benevolence, attentiveness, and professionalism
- Motivate, inspire, and develop talent within the team, fostering cohesion and ambassador engagement
- Evaluate individual and collective performance, provide constructive feedback, and implement improvement plans
- Participate in recruitment, onboarding, and support of new team members
- Execute administrative duties according to SOPs: scheduling, weekly requisitions, inventories, and internal procedure updates
- Produce reports and performance tracking dashboards to optimise team organisation and monitor KPIs
- Maintain compliance and accuracy of information in management systems (Opera Cloud, Knowcross)
Qualifications
- Advanced degree (Bac+4/5) in Hotel Management or Business Management
- Minimum 5 years of confirmed experience in the same role
- Fluent English and French (written and oral)
- Proficiency in Microsoft Office suite
- Knowledge of Opera Cloud and 7Rooms systems (preferred)
- Familiarity with Leading Quality Assurance (LQA) standards (preferred)
- Third language proficiency appreciated (Arabic, Russian, Mandarin Chinese, or Portuguese)
Skills
Experience
Minimum 5 years of confirmed experience as a Front Office Manager or equivalent role in a luxury hospitality setting, demonstrating expertise in team leadership, guest services, and operational management.
Education
Advanced degree (Bac+4/5) in Hotel Management, Hospitality Management, or Business Management.
Workplace
The role is situated in Saint-Tropez, Provence-Alpes-Côte d'Azur, France.
Benefits
Housing allowance of €450 gross per month; performance-based bonus (subject to conditions); meals provided during working hours; uniform provision; comprehensive health insurance; passionate and collaborative team environment.
Culture
Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cheval Blanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reception Manager», «Guest Services Manager», «Head Receptionist», «Front Desk Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.