Cheval Blanc Front Office Manager
About Cheval Blanc
Cheval Blanc is the luxury hotel maison within the LVMH portfolio, known for intimate, design-led properties that combine bespoke service, Michelin-level gastronomy and signature spa offerings. The St‑Tropez property is an exclusive, small-scale hotel delivering highly personalised guest experiences in a Mediterranean setting.
Cheval Blanc St‑Tropez seeks a Front Office Manager in Saint‑Tropez, France to lead reception operations and guest experience for its luxury hotel.
Role & Responsibilities
- Lead and supervise daily front desk operations, ensuring exemplary welcome and accurate information delivery about hotel services (restaurants, Spa, beach, exclusive experiences).
- Organise, allocate and monitor the reception team’s daily tasks and schedules to guarantee operational efficiency and adherence to SOPs.
- Coach, develop and evaluate Ambassadors of Reception; drive team motivation, performance reviews and individual improvement plans.
- Participate in recruitment, onboarding and integration of new front office staff to maintain service standards and team cohesion.
- Manage guest complaints and follow-up in coordination with department heads using the Knowcross platform, ensuring timely corrective actions.
- Contribute to process improvement by proposing new procedures, services and initiatives to enhance guest experience and team performance.
- Prepare administrative deliverables: duty rosters, weekly requisitions, inventories and internal procedure updates.
- Produce reports and performance dashboards and maintain data accuracy in property management systems (Opera Cloud) and related tools.
Qualifications
- Higher education in Hotel Management or Business (Bac+4/5) or equivalent professional qualification.
- Minimum 5 years of progressive experience in front office management or an equivalent leadership role within a luxury hotel.
- Fluent in French and English (written and spoken); command of a third language appreciated (Arabic, Russian, Chinese or Portuguese).
- Proven managerial abilities: team leadership, talent development, performance evaluation and recruitment experience.
- Impeccable discretion, strong interpersonal skills, attention to detail, rigour and high standards of guest service.
Skills
Experience
Minimum 5 years' proven experience managing front office operations in a luxury or high‑end hotel, with demonstrable success in team leadership, guest recovery and operational planning.
Education
Bachelor's or Master's degree in Hotel Management, Hospitality Management or Business/Management (Bac+4/5) or equivalent.
Workplace
The role is situated in Saint-Tropez, Provence-Alpes-Côte d'Azur, France — conveniently close to Nice.
Benefits
Housing allowance €450 gross; performance bonus (subject to conditions); meals provided during working hours; supplied uniform; advantageous health insurance.
Culture
Cheval Blanc cultivates an intimate, service‑driven culture that emphasises discretion, craftsmanship and personal attention. As part of the LVMH hospitality collection, the house expects hospitality professionals to combine exacting standards with warm, bespoke guest care.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cheval Blanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Head Receptionist», «Reception Team Leader», «Guest Relations Manager», «Front Desk Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.