Cheval Blanc Front Desk Ambassador

About Cheval Blanc

Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.

Role & Responsibilities

• Coordinate and manage incoming calls, emails, and guest inquiries with responsiveness and discretion
• Receive, process, and transfer telephone communications and correspondence to appropriate departments
• Personalize restaurant and spa reservation management, cultivating privileged guest relationships through attention and professionalism
• Anticipate guest needs and respond to requests with warmth, efficiency, and unwavering courtesy
• Maintain meticulous follow-up on all guest matters to ensure complete satisfaction throughout their stay
• Ensure accurate circulation of information across departments to support seamless guest experiences
• Serve as a primary point of contact, demonstrating empathy, initiative, and problem-solving capabilities

Qualifications

• Baccalauréat+2 or equivalent hospitality qualification (BTS Hôtellerie-Restauration, Bac Techno Hôtellerie, CAP Services Hôteliers, CQP Réceptionniste, or MC Accueil Réception)
• Fluent English and French (written and oral) — mandatory
• Knowledge of luxury hospitality sector
• Strong general knowledge and tourist awareness, particularly of Paris and the surrounding region
• Excellent written and verbal communication skills
• First experience in reservations or reception preferred

Skills

Experience

Entry-level candidates with first hospitality experience in reservations or reception are encouraged to apply. Passion for luxury hospitality and a desire to grow within the sector are essential.

Education

Baccalauréat+2 in hospitality management or equivalent qualification (BTS Hôtellerie-Restauration, Bac Techno Hôtellerie, CAP Services Hôteliers, CQP Réceptionniste, or MC Accueil Réception). General knowledge of Paris and surrounding tourism.

Workplace

Benefits

13th month bonus after one year of service; LVMH private sale access after six months of service; provided and laundered work uniforms; subsidized staff restaurant meals; 90% reimbursement of public transport (Pass Navigo, Vélib, Transilien); Uber corporate account for night shifts (subject to conditions); 100% subsidized bicycle parking (subject to conditions)

Culture

Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.