Cheval Blanc Duty Manager
About Cheval Blanc
Cheval Blanc is the luxury hospitality brand of LVMH, operating a collection of high-end hotels that blend couture-level service with distinctive design, gastronomy and bespoke wellness offerings. As part of the LVMH family, the Maison emphasizes immaculate service standards, artisanal attention to detail and development opportunities within a global network of luxury Maisons.
Cheval Blanc St-Barth — Duty Manager (Contract) in Saint Barthélemy. Seeking an experienced hospitality manager fluent in French and English.
Role & Responsibilities
- Supervise and coordinate daily operations across departments to ensure seamless guest experiences and compliance with Cheval Blanc quality standards.
- Ensure continuity of operations in the absence of senior management, making strategic decisions and taking operational responsibility when required.
- Manage complex guest situations and conflicts with diplomacy, proposing creative solutions to exceed expectations.
- Perform daily quality control and technical room inspections (arrival checks, room standards, turn-downs) to uphold presentation and service levels.
- Produce clear, concise operational reports, analyse activity data and recommend initiatives to increase guest loyalty and business performance.
- Propose and drive innovative initiatives to grow the Maison’s activity and enhance guest retention.
Qualifications
- Higher education qualification in Hospitality or Hotel Management.
- Knowledge of the luxury hotel sector and service excellence standards.
- Professional command of French and English, both written and spoken.
- Proven leadership and people management skills with strong representational presence.
- Excellent oral and written communication, organisational rigour and time-management skills.
Skills
Experience
Minimum 3 years' professional experience in hotel operations, including at least 1–3 years in a Duty Manager, Front Office Manager or equivalent supervisory role within luxury hospitality.
Education
Higher education degree in Hospitality/Hotel Management
Workplace
The role is situated in Saint Barthélemy, Saint Barthélemy, France — conveniently close to Pointe-à-Pitre.
Culture
The Maison cultivates a discreet, service-driven culture that prioritises personalised guest care, refined aesthetics and cross-disciplinary collaboration. As part of LVMH, the workplace values professional excellence, internal mobility and continual refinement of hospitality craftsmanship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cheval Blanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Front Office Duty Manager», «Guest Relations Manager», «Hotel Operations Duty Manager», «Resident Duty Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.