Cheval Blanc Director of Guest Relations
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Director
- Posted
- Jul 7, 2026
About Cheval Blanc
Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.
Cheval Blanc Paris seeks Director of Guest Relations to lead luxury hospitality services for elite clientele in this prestigious LVMH flagship hotel.
Role & Responsibilities
- Serve as the primary point of contact and strategic leader for all guest-facing departments, coordinating housekeeping, room service, concierge, and guest relations to ensure harmonious service delivery
- Oversee the personalization of guest arrivals and ongoing stays, orchestrating tailored welcome protocols, bespoke gifts, and exclusive amenities that exceed expectations
- Anticipate guest requirements with discretion and attentiveness, responding to requests with exceptional reactivity while scrupulously respecting privacy and confidentiality
- Establish and maintain rigorous information-sharing protocols across all departments to ensure consistent, flawless service execution and comprehensive guest preference tracking
- Develop and lead the guest relations team, fostering a culture of exceptional service, cultural sensitivity, and commitment to the Cheval Blanc philosophy
- Foster relationships with key clientele and VIP guests, ensuring personalized recognition and tailored experiences that encourage loyalty and advocacy
- Uphold the Maison's standards of excellence, protocol, and etiquette in all guest interactions and departmental operations
Qualifications
- Minimum 5 years of progressive experience in luxury hospitality, with at least 1 year in a senior guest-facing leadership capacity (Housekeeping Director, Assistant Director of Guest Services, Senior Concierge, or equivalent)
- Advanced education in Hospitality Management, Hotel Administration, or related field (Master's or Bachelor's degree preferred)
- Fluent proficiency in English and French (written and oral); mastery of a third language (Arabic, Russian, Mandarin Chinese, or Portuguese) highly valued
- Expert knowledge of luxury hospitality operations, service protocols, and guest relations management
- Demonstrated ability to manage multiple departments and coordinate complex service workflows in a high-volume luxury environment
- Outstanding interpersonal skills with exceptional tact, discretion, courteous demeanor, and cultural sophistication
Skills
Experience
Minimum 5 years of progressive responsibility in luxury hospitality, encompassing roles such as Guest Relations Manager, Senior Housekeeping Manager, Assistant Director of Guest Services, Head Concierge, or equivalent position in a five-star or ultra-luxury environment. Proven track record of successfully managing cross-functional teams and delivering exceptional guest experiences in prestigious properties.
Education
BTS, Bachelor's degree, or Master's degree in Hospitality Management, Hotel Administration, or related discipline. Advanced certification in luxury service protocols or guest relations is advantageous.
Workplace
The role is situated in Paris, Île-de-France, France.
Benefits
13th-month bonus after one year of tenure; complimentary uniforms with laundry service; staff meal provision at the property's employee restaurant; access to exclusive LVMH private sales after six months of service; 95% reimbursement of public transport passes (Pass Navigo, Vélib, Transilien); corporate Uber account subject to policy compliance; secure bicycle and scooter parking facilities.
Culture
Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cheval Blanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Concierge Services», «Guest Experience Manager», «Director of Hospitality Services», «Chief Guest Relations Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.