Cheval Blanc Deputy Restaurant Manager

About Cheval Blanc

Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.

Role & Responsibilities

• Ensure optimal condition and maintenance of the restaurant premises at all times
• Oversee seamless service execution from guest arrival through departure, adhering strictly to hotel protocols
• Guarantee consistent guest satisfaction by monitoring and enforcing service standards across the entire team
• Cultivate excellent guest relationships with discretion and professionalism
• Anticipate guest needs and respond promptly to requests to ensure optimal satisfaction
• Maintain accurate and current guest profiles in the Cardex system
• Address guest complaints and concerns with compassion and in accordance with hotel procedures
• Generate proposals for new products and services to enhance guest satisfaction and loyalty
• Develop and retain clientele whilst promoting hotel and Cheval Blanc Collection services
• Manage restaurant reservations in compliance with hotel protocols
• Coordinate seamlessly between the dining room, kitchens, and pastry department
• Monitor equipment maintenance, facility cleanliness, and HACCP food safety protocol compliance across all team members
• Oversee inventory management and supplies in accordance with hotel procedures
• Manage operational costs and implement initiatives to increase restaurant revenue
• Track and analyze key performance indicators including guest satisfaction, revenue, staff engagement, and operational expenses
• Participate in recruiting new team members and conducting performance development interviews
• Welcome, train, coordinate, and organize the work of restaurant staff
• Replace the Restaurant Manager in his or her absence

Qualifications

• Degree or advanced qualification in hotel management or culinary arts
• Knowledge of HACCP food safety regulations and standards
• Demonstrated experience in luxury hospitality or Michelin-starred restaurant operations
• Strong interpersonal skills and natural ability to represent the brand
• Excellent guest service orientation, courtesy, and professional discretion
• Proficiency in both written and spoken communication
• Empathy coupled with anticipatory thinking and initiative-taking ability
• Meticulous attention to detail, precision, and organizational discipline
• Analytical and synthesis capabilities
• Availability, flexibility, and strong adaptability to hotel operations demands
• Proven time management and prioritization skills in high-pressure environments
• Exemplary professional conduct and team spirit
• Ability to work cross-functionally with operational and external stakeholders
• Ambition, drive, and enthusiasm for responsibility in hospitality and gastronomy

Skills

Experience

Minimum 5 years of progressive experience in a luxury hospitality or Michelin-starred restaurant environment, with demonstrated success in restaurant operations management and team leadership.

Education

Degree in Hotel Management, Culinary Arts, or related hospitality discipline.

Workplace

Benefits

13th month salary after one year of tenure; LVMH private sale access after 6 months of employment; provided and laundered uniforms; subsidized staff restaurant meals; 95% reimbursement of public transport passes (Navigo, Vélib, Transilien); complimentary corporate Uber account for night shifts (subject to conditions); 100% subsidized bicycle parking subscription (subject to conditions).

Culture

Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.