Cheval Blanc Deputy General Housekeeper

About Cheval Blanc

Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.

Role & Responsibilities

• Ensure optimal functioning of housekeeping services during the General Housekeeper's absence and provide operational leadership to housekeeping teams
• Supervise and control apartment, suite, and public space cleaning operations in strict compliance with quality standards and safety procedures
• Plan, supervise, and monitor housekeeping teams while ensuring adherence to hygiene, safety, and brand quality standards
• Apply and enforce quality standards consistently across all housekeeping activities
• Maintain exceptional guest relations, discretion, and confidentiality while anticipating guest needs and addressing requests promptly
• Update and maintain accurate guest preference records (Cardex) and ensure optimal guest satisfaction
• Collaborate with security services to ensure guest safety and comfort; manage guest complaints and concerns with compassion according to house procedures
• Promote guest loyalty and hotel services; serve as a brand ambassador for Cheval Blanc Collection services
• Recruit, train, integrate, and mentor housekeeping staff; organize team activities and provide constructive feedback
• Supervise laundry operations, including staff management, linen inventory, staff uniforms, and external vendor relationships
• Manage housekeeping inventory, ensure adequate stock levels in quality and quantity, and coordinate with procurement services
• Oversee inventory audits to achieve targets and maintain accountability
• Monitor cost management and implement revenue-enhancement initiatives for apartments and laundry operations; participate in budget planning and tracking
• Track performance indicators including guest satisfaction, revenue, staff satisfaction, and deploy action plans accordingly
• Coordinate with technical services to ensure optimal condition of apartments and suites; oversee maintenance requests and follow-ups
• Ensure proper maintenance of equipment and facilities; guarantee team understanding and application of all management and maintenance procedures
• Ensure clear transmission of all guest-related information and instructions to all team members

Qualifications

• Minimum 5 years of experience in luxury hospitality housekeeping operations
• BTS in Hospitality-Restoration (option A: Marketing and Hotel Management) or equivalent qualification
• Baccalauréat in Hotel Technology or equivalent secondary qualification
• BP (Professional Diploma) in Housekeeping or CAP (Certificate of Professional Aptitude) in Hotel Services
• Advanced proficiency in English (written and oral)
• Mastery of Opera Cloud property management system
• Exceptional attention to detail and commitment to excellence
• Meticulous, methodical approach with impeccable personal presentation
• Diplomatic and pedagogical approach to team management; excellent communication skills
• Strong organizational skills and proven initiative
• Outstanding guest service orientation

Skills

Experience

Minimum 5 years of progressive experience in luxury hospitality housekeeping operations, with demonstrated expertise in team leadership, quality standards management, and guest services in a high-end hotel environment.

Education

BTS in Hospitality-Restoration (option A: Marketing and Hotel Management), or Baccalauréat in Hotel Technology, or BP in Housekeeping, or CAP in Hotel Services. Equivalent qualifications may be considered.

Workplace

Benefits

Thirteenth month bonus after one year of service; access to LVMH private sales after six months; uniforms provided and laundered; staff restaurant meals covered; 95% reimbursement of public transport pass (Pass Navigo, Vélib, Transilien); Uber corporate account for night shift (conditions apply); 100% covered bicycle parking subscription (conditions apply).

Culture

Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.