Cheval Blanc Deputy Executive Housekeeper

Overview

Cheval Blanc is the luxury hospitality maison of LVMH, known for intimate, design-led hotels that articulate French savoir‑faire across gastronomy, spa and personalised service. The Paris property combines high culinary standards, bespoke wellness and refined residential-style accommodations, and benefits from the operational and creative network of the LVMH group.

Role & Responsibilities

• Act as the on-duty head of housekeeping in the absence of the Executive Housekeeper, ensuring uninterrupted service and adherence to Maison standards.
• Supervise, plan and control daily operations of apartment and public-area housekeeping, verifying quality, hygiene and safety compliance.
• Manage, train and motivate floor teams and laundry/linen staff; welcome and integrate new Ambassadors.
• Oversee linen, uniform and amenity inventories; coordinate with Economat and external suppliers to secure quality and timely replenishment.
• Supervise the lingerie (laundry) unit in collaboration with the Lingerie Manager, including team management, stock control and partner relations.
• Handle guest relations with discretion: anticipate needs, manage complaints, update guest Cardex profiles and liaise with Security to guarantee guest comfort and safety.
• Monitor service KPIs (guest satisfaction, revenue per service, team satisfaction) and develop action plans to drive performance and profitability.
• Participate in recruitment, formation of budgets, inventory processes and cost-control initiatives for the department.
• Coordinate technical maintenance in rooms with the Technical Service to preserve the condition of apartments and suites.
• Ensure accurate transmission of guest information and operational instructions across teams and shifts.

Qualifications

• Minimum five years' progressive experience in luxury hotel housekeeping with supervisory responsibilities.
• Proven knowledge of luxury hospitality standards and guest service practices.
• Operational mastery of Opera Cloud and experience maintaining guest Cardex/profiles.
• Demonstrated ability to manage linen/laundry operations, inventories and supplier relationships.
• Strong leadership and pedagogical skills with proven experience in team recruitment, coaching and performance management.
• Excellent personal presentation, discretion, tact and diplomatic guest communication.
• Solid organisational skills, rigor, initiative and experience contributing to departmental budgets and cost control.

Skills

Experience

Minimum 5 years of experience in luxury hotel housekeeping or similar, including supervisory/managerial responsibilities and direct exposure to high‑end guest service standards.

Education

BTS Hôtellerie‑Restauration (option A) or equivalent; acceptable vocational qualifications include Bac Technologique Hôtellerie, BP Gouvernante or CAP Services Hôteliers, or equivalent professional experience.

Workplace

Benefits

13th month salary after one year of service; access to LVMH private sales after 6 months; uniform provided and laundered; staff restaurant meals; 90% reimbursement of public transport (Pass Navigo, Vélib, Transilien); Uber Business account for night shifts (conditions apply); 100% covered bike parking subscription (conditions apply).

Culture

Cheval Blanc cultivates a service culture rooted in French savoir‑faire, discretion and artisanal hospitality, with a strong emphasis on personalised guest experiences and cross‑disciplinary collaboration. As part of the LVMH family, the maison expects exacting standards, creative engagement and professional development within a refined, service‑oriented environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.