Cheval Blanc Concierge

About Cheval Blanc

Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.

Role & Responsibilities

• Lead and mentor concierge assistants and interns to deliver exceptional service
• Act as the primary point of contact for guests, building relationships based on trust and discretion
• Design and coordinate bespoke guest experiences, from exclusive activities to fine dining reservations
• Share comprehensive knowledge of Paris, recommending premier addresses, cultural attractions, and unique local experiences
• Collaborate seamlessly with hotel departments—front desk, food and beverage, spa—to ensure service excellence and guest satisfaction
• Ensure meticulous follow-up and personalized attention throughout the guest journey: pre-arrival, during stay, and post-departure
• Manage all logistical and administrative aspects of guest requests with precision and confidentiality
• Maintain Cheval Blanc standards of appearance, professionalism, and discretion at all times

Qualifications

• Hospitality Technician Baccalauréat or equivalent
• Minimum 3 years of proven experience in a similar concierge or guest relations role
• Demonstrated expertise in luxury hospitality sector operations
• Fluent French and English, both spoken and written
• Third language proficiency highly valued
• Proficiency with Microsoft Office Suite and Opera Cloud property management system
• Excellent oral and written communication skills
• Strong personal presentation and representation ability

Skills

Experience

Minimum 3 years of demonstrated experience in a similar concierge, guest relations, or luxury hospitality role. Comprehensive knowledge of the luxury hospitality sector is essential.

Education

Hospitality Technician Baccalauréat or equivalent qualification.

Workplace

Benefits

13th month salary after one year of tenure; provided and laundered formal attire; staff restaurant meal coverage; access to LVMH private sales after 6 months of tenure; 90% reimbursement of public transportation costs (Pass Navigo, Vélib, Transilien); corporate Uber account subject to eligibility rules; secure bicycle and scooter parking.

Culture

Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.