Cheval Blanc Butler Service Manager
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Manager
- Posted
- Jan 23, 2026
About Cheval Blanc
Cheval Blanc, under the esteemed LVMH group, epitomizes the pinnacle of luxury hospitality, offering a unique, personalized, and contemporary experience. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives, St-Barth, St-Tropez, Paris, and the Seychelles. The brand is dedicated to nurturing talent and providing an environment where employees can thrive and excel.
Join Cheval Blanc Paris as a Butler Service Manager. Located in Paris, France, this role offers a unique opportunity in luxury hospitality with LVMH.
Role & Responsibilities
- Ensure the fulfillment of the Cheval Blanc client experience promise in the apartments for all resident guests, making their stay memorable.
- Supervise and organize the work of the Butler teams, responding to guest requests in collaboration with the Carte Blanche service, Housekeeping, Concierge, and other departments.
- Prepare guest stays in close collaboration with the Reservations department.
- Oversee the execution of special guest requests and the preparation of welcome gifts, F&B orders, and VIP amenities.
- Guarantee the proper preparation of apartments according to Cheval Blanc service standards.
- Ensure the implementation of Butler services, including floral arrangements, valet service, wardrobe installation, luggage packing, shoe polishing, and minibar stocking.
- Maintain excellent guest relations with confidentiality and discretion.
- Manage complaints and propose solutions in accordance with Cheval Blanc Paris procedures.
- Ensure accurate completion of guest CARDEX in line with hotel procedures.
- Drive revenue through upselling and cross-selling.
- Promote all hotel services, including apartments, restaurants, bars, spa, and excursions.
- Propose and develop signature products/services to enhance guest satisfaction and loyalty.
- Ensure effective communication of guest information to all hotel services and management.
- Develop, implement, and monitor service management procedures to ensure reliability and customer satisfaction.
- Recruit, train, and manage staff, organizing work schedules and ensuring compliance with labor laws.
- Manage optimal supply of materials in workstations and storage areas.
Qualifications
- Advanced degree in Hospitality Management
Skills
Experience
A minimum of 5 years of experience in a similar role within the luxury hospitality sector is required.
Education
Advanced degree in Hospitality Management
Workplace
This position is based in Paris, Île-de-France, France, within easy reach of Paris.
Benefits
The position offers a stimulating work environment, a 13th-month salary after one year of service, 50% reimbursement of health insurance, access to LVMH private sales after six months, extensive internal training, social worker support, secure bicycle and scooter parking, company Uber account for late-night commutes, 90% reimbursement of transportation costs, provided and laundered uniforms, and meals at the staff restaurant. Opportunities for internal mobility within Cheval Blanc and LVMH are available after two years of service.
Culture
Cheval Blanc is committed to unlocking the potential of its talents, offering a nurturing environment where employees can excel and grow. The brand values innovation, excellence, and a passion for luxury hospitality, fostering a culture of continuous development and recognition.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.