- Location
- Paris Île-de-France France
- Employment
- Full-Time
- Seniority
- Manager
- Posted
- Oct 22, 2026
About Cheval Blanc
Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.
The Butler Manager leads and coordinates hotel departments to deliver seamless, personalized guest service, overseeing tailored welcomes, special arrangements, and guest requests throughout each stay. This is a permanent, full-time, on-site role at Cheval Blanc Paris.
Role & Responsibilities
- Lead and coordinate the hotel’s departments, including Housekeeping, Room Service, and Concierge, to meet guest expectations smoothly and ensure effective information handovers and follow-up on requests.
- Personalize the welcome for guests in their suites in line with Cheval Blanc’s standards of excellence, arranging special touches, personalized gifts, and exceptional services.
- Serve as guests’ primary point of contact throughout their stay, anticipating needs, responding promptly and discreetly, and safeguarding their privacy.
Qualifications
- BTS, Bachelor’s, or Master’s degree in hospitality or food service.
- Four years of experience in guest-facing roles.
- Knowledge of the luxury hospitality sector.
- At least 1 year of significant experience as a Housekeeping Supervisor, Assistant Room Service Manager, Receptionist, Concierge, or Executive Assistant.
- Proficiency in sales and communication techniques.
- Proficiency in Pack Office and Opera; Concierge Organizer and Know Cross are desirable.
- Fluent French and English, written and spoken.
- A third language is an advantage: Arabic, Russian, Chinese, or Portuguese.
- Broad general knowledge and familiarity with hospitality and food service professions.
- Strong oral and written communication skills.
- Excellent interpersonal skills and strong representational presence.
- Excellent guest reception and customer service, courtesy, tact, and discretion.
- Rigor, precision, organization, and attention to detail.
- Analytical and synthesis skills.
- Ability to manage time and priorities according to hotel operational requirements.
- Empathy, the ability to anticipate needs, make recommendations, and take initiative.
- Ability to work as part of a team.
- Enjoyment of responsibility and challenge.
- Availability, flexibility, and adaptability.
- Passion for hospitality and a desire to learn and develop in hospitality and food service professions.
- Sensitivity to the world of luxury, protocol, and etiquette.
Skills
Experience
At least 5 years; the profile also requires 4 years of experience in guest-facing roles and at least 1 year of significant experience in a specified hospitality position.
Education
BTS, Bachelor’s, or Master’s degree in hospitality or food service.
Workplace
This position is based in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Benefits
13th month after one year of service; uniform provided and laundered; meals covered at the staff restaurant; access to LVMH private sales after six months of service; 95% reimbursement of public transport passes (Pass Navigo, Vélib, Transilien); company Uber account subject to eligibility rules; 100% coverage of a bicycle parking subscription, subject to conditions.
Culture
Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cheval Blanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Head Butler», «Butler Supervisor», «Guest Services Manager», «Guest Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.