Cheval Blanc Banquets Manager

About Cheval Blanc

Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.

Role & Responsibilities

• Supervise banquets operations and ensure compliance with hotel quality standards and internal procedures
• Oversee service execution from guest arrival through departure, maintaining exceptional standards throughout
• Cultivate and maintain strong guest relationships with discretion and confidentiality
• Anticipate guest needs and respond to requests to ensure optimal satisfaction and loyalty
• Maintain accurate and up-to-date guest cardex files and preference profiles
• Collaborate with security to ensure guest safety and comfort
• Handle guest complaints and grievances with compassion and in accordance with hotel procedures
• Propose solutions to enhance products and services offered to clientele
• Ensure consistent application of quality standards across the banquets service
• Develop and retain clientele; promote hotel services and the broader Cheval Blanc collection
• Coordinate seamlessly between event venues, kitchens, and pastry departments
• Ensure proper maintenance of equipment, facilities, and HACCP protocol compliance across the team
• Develop and manage financial forecasts for the banqueting point of sale
• Monitor all service-related costs and implement strategies to increase revenue and profitability
• Oversee inventory management and collaborate with procurement to ensure adequate supplies
• Participate in vendor selection, supplier relations, and price negotiation with the purchasing department
• Track key performance indicators including guest satisfaction, revenue, and team satisfaction
• Recruit, train, onboard, and manage banqueting personnel; organize schedules and workflows
• Ensure compliance with labor law and internal management procedures
• Transmit all relevant client information and instructions to team members
• Report any abnormal situations or safety risks to management

Qualifications

• Diploma in food service, catering, or hospitality (CAP, BEP, BAC PRO, or higher)
• Mastery of HACCP food hygiene and safety protocols
• Knowledge of luxury hospitality and/or Michelin-starred gastronomic establishments
• Solid understanding of sommelier and gastronomic principles
• Demonstrated excellence in guest relations and service orientation
• Strong communicative skills, both written and oral
• Proven ability to manage and lead teams (recruitment, training, organization, development, evaluation)
• Confirmed sales and communication aptitudes
• Financial management competency, including cost control and revenue analysis
• Proficiency in Microsoft Office, Micros, and Opera PMS systems
• Fluent English (written and oral)
• Fluency in a third language is valued

Skills

Experience

Minimum 5 years of progressive experience in a luxury hospitality or fine dining establishment, with at least 2–3 years in a role with direct responsibility for banqueting or event service operations and team management.

Education

Diploma in food and beverage service, catering, or hospitality management (CAP, BEP, BAC PRO, or higher qualification). Candidates with superior hospitality credentials are encouraged to apply.

Workplace

Benefits

13th-month bonus after one year of tenure; 50% health insurance reimbursement; access to LVMH private sales after six months of employment; extensive internal training programs; on-site social services support; secure bicycle and scooter parking; subsidized Uber corporate account for commutes between 12:30 AM–5:30 AM (up to €50 coverage with eligible criteria); 95% reimbursement of public transportation passes (Navigo, Vélib, Transilien); provided and laundered work uniforms; complimentary daily meals at the employee restaurant prepared by the on-site culinary team; potential for internal mobility within the property, across Cheval Blanc properties, or within LVMH after two years of tenure.

Culture

Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.