Cheval Blanc Assistant Reservations Manager
About Cheval Blanc
Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.
Cheval Blanc St-Tropez seeks an Assistant Reservations Manager for its luxury hotel in France; fluent French/English required.
Role & Responsibilities
- Manage and process all guest reservations with rigorous attention to detail and accuracy, ensuring perfect coordination across all hotel departments
- Craft memorable stays by anticipating guest needs and delivering customized, personalized service experiences
- Optimize occupancy rates while showcasing the property's rooms, suites, villas, and premier dining and spa amenities
- Maintain meticulous administrative oversight of all booking stages, including invoicing, deposit collection, and follow-up procedures
- Uphold confidentiality and discretion in all guest interactions, building and maintaining excellent relationships with clientele
- Ensure strict compliance with Cheval Blanc and LQA quality standards in all reservation operations
Qualifications
- CAP, BAC, or BTS in Hospitality and Catering or MC in Reception and Guest Relations
- Minimum three years' experience in a comparable luxury hospitality establishment
- Fluent spoken and written English and French
- Proficiency in Microsoft Office Suite and Opera Cloud Property Management System
- Knowledge of luxury hospitality protocols and high-net-worth guest expectations
- Third language proficiency highly valued
Skills
Experience
Minimum three years in a luxury hotel or comparable ultra-luxury hospitality establishment, demonstrating expertise in reservation management, guest relations, and luxury service delivery standards.
Education
CAP, BAC, or BTS in Hospitality and Catering, or MC (Mention Complémentaire) in Reception and Guest Relations.
Workplace
The role is situated in Saint-Tropez, Provence-Alpes-Côte d'Azur, France.
Benefits
Accommodation provided or housing allowance; meals provided during working hours; uniform provided and laundered; passionate and collaborative team environment.
Culture
Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cheval Blanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservations Assistant», «Reservations Coordinator», «Guest Relations Coordinator», «Front Office Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.