Cheval Blanc Assistant Reservations Manager
About Cheval Blanc
Cheval Blanc is the luxury hotel brand within the LVMH group, known for intimate, highly curated properties that prioritise personalised service, refined design and exceptional culinary and wellness experiences. Each Maison combines discreet hospitality with artisanal service standards and partnerships with leading chefs and beauty houses.
Cheval Blanc St-Tropez seeks an Assistant Reservations Manager in Saint-Tropez, France to support bespoke guest reservations and operations.
Role & Responsibilities
- Assist the Reservations Manager in shaping bespoke guest journeys and delivering anticipatory, personalised service from booking to arrival.
- Manage the end-to-end reservation process with rigour, ensuring accuracy of bookings, billing, deposits and amendments in accordance with Cheval Blanc and LQA standards.
- Optimise room allocation and occupancy through effective coordination with revenue, front office and operations teams.
- Serve as the primary liaison between reservations and other departments to guarantee seamless guest experiences and timely operational handovers.
- Maintain comprehensive knowledge of rooms, suites, villas and hotel services to upsell and present offerings persuasively to prospective guests.
- Handle confidential guest information with discretion and maintain a high standard of professionalism in all communications.
Qualifications
- VOCATIONAL QUALIFICATION: CAP, Baccalauréat, BTS in Hospitality/Catering or equivalent diploma; MC Accueil/Réception or similar a plus.
- LANGUAGES: Fluent spoken and written French and English; additional language(s) appreciated.
- HOSPITALITY EXPERIENCE: Minimum 2 years' experience in a reservations or front‑office role at a luxury hotel; 3 years preferred.
- SYSTEMS: Proven experience with Opera Cloud and Microsoft Office (Pack Office).
- PERSONAL ATTRIBUTES: Demonstrable discretion, attention to detail, analytical aptitude and a service‑oriented mindset.
Skills
Experience
At least 2 years' experience in reservations or front‑office operations within a luxury hotel environment; 3 years preferred. Experience managing bookings, invoicing and coordinating with multiple hotel departments is required.
Education
CAP / Baccalauréat / BTS in Hospitality or Catering, or an equivalent professional qualification in Front Office/Reception.
Workplace
The role is situated in Saint-Tropez, Provence-Alpes-Côte d'Azur, France — conveniently close to Nice.
Benefits
Housing provided or housing allowance; meals provided during working hours; uniform supplied and laundered.
Culture
The Maison cultivates a discreet, artisanal approach to luxury hospitality where meticulous service and personalised attention define the guest experience. Teams are expected to uphold the highest standards of professionalism, collaboration and creativity, reflecting Cheval Blanc's reputation for culinary and wellness excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cheval Blanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservations Assistant», «Guest Reservations Coordinator», «Front Office Reservations Assistant», «Reservations Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.