Cheval Blanc Assistant Concierge

About Cheval Blanc

Cheval Blanc, part of the LVMH luxury hotel group, represents a contemporary vision of French Art de Vivre and hospitality excellence. Since 2006, the collection has expanded across prestigious locations including Courchevel, the Maldives, Saint-Barthélemy, Saint-Tropez, Paris, the Seychelles, and Sardinia. The brand is distinguished by its commitment to delivering exceptional personalized service and creating memorable guest experiences through a combination of culinary mastery, wellness, and refined hospitality.

Role & Responsibilities

• Act as the principal point of contact for guests, ensuring warm welcomes and attentive listening to their requirements
• Design and coordinate bespoke, personalized experiences that exceed guest expectations, from exclusive activities to prestigious restaurant reservations
• Provide expert recommendations on Paris landmarks, cultural attractions, and exclusive experiences with demonstrated passion and knowledge
• Supervise and mentor assistant concierges and trainees, fostering a culture of service excellence
• Collaborate seamlessly with hotel departments including reception, food and beverage, and spa to ensure harmonious service delivery
• Maintain meticulous attention to discretion and confidentiality in all guest interactions and administrative processes
• Manage all aspects of guest stay coordination, including reservations, billing, and logistics with efficiency and precision
• Build and maintain relationships of trust with guests through personalized follow-up before, during, and after their stays
• Anticipate guest needs, proactively propose solutions, and demonstrate initiative in problem-solving
• Uphold Cheval Blanc brand standards through impeccable presentation, professionalism, and mastery of hotel protocols

Qualifications

• Hospitality Technology Certificate (Bac Technologique Hôtelier) or equivalent
• Minimum 3 years of demonstrated experience in a similar concierge or guest services role within luxury hospitality
• In-depth knowledge of luxury hotel operations and service standards
• Proficiency in Opera Cloud property management system and Microsoft Office Suite
• Fluent in French and English (written and oral); proficiency in a third language preferred
• Exceptional oral and written communication skills
• Strong interpersonal abilities with notable capacity to represent the brand
• Demonstrated customer service excellence and guest-centric mindset
• Exceptional organizational and time-management capabilities in a fast-paced environment
• Ability to anticipate needs, propose solutions, and take initiative
• Strong teamwork and collaborative skills
• Flexibility, availability, and adaptability to evolving operational demands
• Discretion, practical thinking, and composed demeanor under pressure
• Desire to learn continuously and develop professionally

Skills

Experience

Minimum 3 years in a concierge, guest services, or similar role within the luxury hospitality sector. The candidate must demonstrate comprehensive understanding of luxury hotel operations, guest expectations, and the ability to manage complex requests with discretion and professionalism.

Education

Bac Technologique Hôtelier (Hospitality Technology Certificate) or equivalent qualification in hotel management or hospitality studies.

Workplace

Benefits

13th-month bonus after one year of tenure; provided and laundered work uniforms; staff restaurant meals covered; access to LVMH private sales after 6 months of tenure; 90% reimbursement of public transport passes (Navigo, Vélib, Transilien); corporate Uber account under eligible conditions; secure bicycle and scooter parking.

Culture

Cheval Blanc cultivates a workplace defined by aspiration, excellence, and the pursuit of exceeding expectations. The brand recognizes and recruits diverse talent driven by a desire to continuously innovate, surprise guests, and deliver service with genuine care and professionalism. The hospitality environment is collaborative, guest-centric, and deeply rooted in French luxury values.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.