Chaumet Market Quality Officer

About Chaumet

Founded in Paris in 1780 and historically appointed jeweller to Empress Joséphine, Chaumet embodies more than two centuries of exceptional savoir-faire in high jewellery, watchmaking and the art of tiaras. As an employer, the Maison offers a refined environment where heritage, creativity and technical excellence converge, inviting teams to contribute to creations that balance imperial legacy with contemporary elegance. Within the LVMH group, Chaumet provides opportunities to develop in métiers spanning craftsmanship, design, retail, client experience and corporate functions, while fostering precision, cultural sensitivity and a deep respect for transmission. Its employees join a house where beauty, innovation and Parisian distinction are cultivated with enduring purpose.

Role & Responsibilities

• Serve as the primary quality contact for regional correspondents, boutiques and partners.
• Lead regular Quality & Care meetings with regional markets.
• Support partners in applying Chaumet’s quality criteria to harmonize quality processes, practices and standards.
• Help foster a shared quality culture across Markets, Care and partner teams.
• Supervise an apprentice, prioritizing and monitoring assignments and supporting their skills development.
• Share operational resources and best practices to strengthen local teams’ autonomy and consistency of analysis across regions.
• Coordinate market quality alerts from identification through resolution, ensuring information flows effectively among stakeholders.
• Analyze defects reported by Markets, identifying potential causes such as defect type, production batches, suppliers and severity.
• Escalate alerts to Production Quality and Serial Life teams, and track action plans through closure.
• Document improvements and share lessons learned with market contacts.
• Manage tickets from the internal defect-reporting tool, ensuring high-quality handling and traceable actions.
• Recommend improvements to the tool and contribute to its development to strengthen operational efficiency and analytical quality.
• Use the internal tool to track the quality lifecycle of High Jewelry pieces throughout the pre-sale cycle, through refurbishment and return to sale availability, while ensuring traceability of statuses, actions and processing times.
• Advise Markets on piece handling, best practices and refurbishment needs.
• Work closely with other departments and workshops to ensure pieces are properly handled, meet standards and remain available.
• Act as the quality contact for the international High Jewelry event.
• Record incidents and non-conformities involving High Jewelry to inform feedback loops and support continuous improvement of products and practices.
• Work with Serial Life, Development and repair workshop teams to establish, formalize and communicate product repair guidelines.
• Contribute to risk analyses and represent Markets’ perspectives, repairability considerations and field feedback in future product development.
• Use data, including BI tools, to identify early signals and emerging trends and inform continuous improvement.
• Contribute to the assessment and qualification of repair workshops.
• Help optimize processes, tools and management practices related to pre-sale quality.

Qualifications

• Higher education at Bac+5 level.
• Significant experience in roles related to product, retail, quality or Care.
• Good understanding of product quality issues, ideally in a demanding international environment.
• Strong interest in luxury, particularly jewelry and watches.
• Strong analytical and synthesis skills, with a rigorous, structured approach.
• Ability to manage several topics concurrently, prioritize and work across functions.
• Excellent interpersonal skills, service orientation and ease in dealing with a range of stakeholders.
• Ability to bring people together, advance topics collaboratively and adapt to varied contexts.
• Responsive, with a strong sense of priorities and initiative.
• Knowledge of Salesforce and Power BI is a major asset.
• Professional English is essential for interacting with international Markets and partners.

Skills

Experience

Minimum 3 years

Education

Higher education at Bac+5 level.

Culture

Chaumet offers a refined workplace culture rooted in Parisian elegance, exceptional craftsmanship, and the heritage of Place Vendôme. As an employer, the Maison values precision, creativity, and the transmission of savoir-faire, fostering an environment where teams contribute to enduring luxury while collaborating with discretion, passion, and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.