Chaumet IT Project Manager, Retail

About Chaumet

Founded in Paris in 1780 and historically appointed jeweller to Empress Joséphine, Chaumet embodies more than two centuries of exceptional savoir-faire in high jewellery, watchmaking and the art of tiaras. As an employer, the Maison offers a refined environment where heritage, creativity and technical excellence converge, inviting teams to contribute to creations that balance imperial legacy with contemporary elegance. Within the LVMH group, Chaumet provides opportunities to develop in métiers spanning craftsmanship, design, retail, client experience and corporate functions, while fostering precision, cultural sensitivity and a deep respect for transmission. Its employees join a house where beauty, innovation and Parisian distinction are cultivated with enduring purpose.

Role & Responsibilities

• Supervise and coordinate the resolution of Level 2 and Level 3 incidents across the CEGID Y2 ecosystem, liaising with internal teams and the shared external support resource at the Watches & Jewellery division level
• Maintain privileged relationships with local IT teams across all geographic zones (APAC, Japan, China), ensuring reactive incident management and comprehensive impact analysis
• Ensure continuous compliance of all retail locations with the latest non-functional requirements, including CEGID Y2 version updates, connector implementations, regulatory compliance (fiscal and legal), security standards, and group conformity mandates
• Collect, analyse, and prioritise user stories and business evolution requirements from store-level personnel and central business teams, translating these into clear, concise specifications for the external development partner
• Serve as the principal contact for the external shared team's backlog and actively participate in agile ceremonies (sprint planning, refinement) to represent the maison's strategic interests
• Pilot delivery quality and actively drive continuous improvement of the POS solution across the entire retail ecosystem
• Collaborate closely with cross-functional project leads on transverse initiatives (S4 deployment, new customer services, omnichannel expansion) to identify and coordinate necessary POS adaptations
• Establish and monitor project timelines, budgets, and resource allocation for all maintenance and development activities
• Prepare and chair monthly Retail POS steering meetings with market representatives
• Participate actively in maison-level steering committees and quarterly Watches & Jewellery division committees chaired by the shared factory
• Maintain and update functional and technical documentation, ensuring that all delivered releases are accurately documented via release notes
• Contribute to the development of training materials and support business and end-user teams during major deployments and system evolutions

Qualifications

• Bachelor's degree plus four additional years of education (BAC +4/5) in engineering, business school, or equivalent qualification
• Minimum 5 years of experience as a technical-functional project manager specialising in retail information systems within an international environment
• Demonstrated expertise with CEGID Y2 point-of-sale systems, including fixed POS and mobile applications
• Deep understanding of retail business challenges, objectives, and operational complexities
• Proven proficiency in agile project management methodologies with strong structure and discipline
• Knowledge of IT architectures and system integration frameworks
• Leadership capability and demonstrated ability to federate cross-functional internal and external teams
• Strong client service orientation with measurable results delivery
• Excellent communication skills with diverse stakeholder groups across multiple organisational levels
• Exceptional organisational discipline, priority management, and rigorous attention to detail
• Self-directed, proactive, and adaptable approach to work in demanding environments
• Professional fluency in both French and English in an international business context

Skills

Experience

Minimum 5 years of technical-functional project management experience in retail information systems, with demonstrated proficiency in managing POS solutions within multinational, multi-market environments.

Education

Bachelor's degree plus four additional years of tertiary education (BAC +4/5) in engineering, business school, or equivalent professional qualification.

Workplace

Culture

Chaumet offers a refined workplace culture rooted in Parisian elegance, exceptional craftsmanship, and the heritage of Place Vendôme. As an employer, the Maison values precision, creativity, and the transmission of savoir-faire, fostering an environment where teams contribute to enduring luxury while collaborating with discretion, passion, and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.