Chaumet International Care Operations Manager

About Chaumet

Founded in Paris in 1780 and historically appointed jeweller to Empress Joséphine, Chaumet embodies more than two centuries of exceptional savoir-faire in high jewellery, watchmaking and the art of tiaras. As an employer, the Maison offers a refined environment where heritage, creativity and technical excellence converge, inviting teams to contribute to creations that balance imperial legacy with contemporary elegance. Within the LVMH group, Chaumet provides opportunities to develop in métiers spanning craftsmanship, design, retail, client experience and corporate functions, while fostering precision, cultural sensitivity and a deep respect for transmission. Its employees join a house where beauty, innovation and Parisian distinction are cultivated with enduring purpose.

Role & Responsibilities

• Define, structure, and pilot the Maison's international Care activity across Jewellery, High Jewellery, and Watchmaking categories
• Ensure consistent, demanding service levels compliant with Chaumet standards across the global network
• Supervise worldwide after-sales requests processing, maintaining execution quality, deadline compliance, and customer satisfaction
• Lead, mentor, and develop the Care team, ensuring seamless coordination between operational priorities and transformation initiatives
• Formalize, evolve, and deploy processes, standards, and operational frameworks necessary for service excellence
• Monitor key performance indicators, analyse Care activity performance, and implement continuous improvement plans
• Harmonize practices, service levels, and warranty policies internationally
• Coordinate internal and external stakeholder engagement across the after-sales value chain
• Support repairability, technical feasibility, and after-sales workflow preparation with relevant teams
• Contribute to cross-functional projects impacting the function, including tools, supply chain, quality, and customer experience initiatives

Qualifications

• Commercial or engineering school degree or equivalent
• Minimum 8 years of confirmed experience in similar roles, ideally acquired in jewellery, watchmaking, luxury, or high-service-demand environments
• Proven management experience with demonstrated capability to align, structure, and develop teams
• Solid grasp of after-sales service, operational excellence, and customer satisfaction drivers
• Aptitude for addressing both operational and structural challenges, including governance and transformation initiatives
• Technical inclination and interest in complex product environments
• Strong process formalization, performance tracking, and change management abilities
• Advanced proficiency with IT systems and marked interest in business transformation projects
• Experience or strong interest in Salesforce and SAP environments
• Fluent English

Skills

Experience

Minimum 8 years of confirmed experience in similar roles, ideally within the jewellery, watchmaking, or luxury sectors, or in environments with demanding service standards. Proven management experience leading cross-functional teams in operational and transformation contexts.

Education

Commercial school, engineering school, or equivalent qualification.

Workplace

Culture

Chaumet offers a refined workplace culture rooted in Parisian elegance, exceptional craftsmanship, and the heritage of Place Vendôme. As an employer, the Maison values precision, creativity, and the transmission of savoir-faire, fostering an environment where teams contribute to enduring luxury while collaborating with discretion, passion, and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.