Chaumet International Care Director
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sep 8, 2026
About Chaumet
Founded in Paris in 1780 and historically appointed jeweller to Empress Joséphine, Chaumet embodies more than two centuries of exceptional savoir-faire in high jewellery, watchmaking and the art of tiaras. As an employer, the Maison offers a refined environment where heritage, creativity and technical excellence converge, inviting teams to contribute to creations that balance imperial legacy with contemporary elegance. Within the LVMH group, Chaumet provides opportunities to develop in métiers spanning craftsmanship, design, retail, client experience and corporate functions, while fostering precision, cultural sensitivity and a deep respect for transmission. Its employees join a house where beauty, innovation and Parisian distinction are cultivated with enduring purpose.
Chaumet seeks International Care Director in Paris to lead global after-sales operations across jewelry and watchmaking categories.
Role & Responsibilities
- Define, structure, and pilot the international after-sales care activity across jewelry, fine jewelry, and watchmaking categories
- Ensure consistent, demanding service levels aligned with Chaumet's standards across the entire global network
- Oversee the processing of after-sales requests worldwide, monitoring execution quality, timeline adherence, and customer satisfaction
- Lead, support, and develop the five-person Care team, balancing operational demands with transformation initiatives
- Formalize, refine, and deploy processes, reference materials, and operational procedures to drive performance
- Monitor key performance indicators, analyze Care activity performance, and implement continuous improvement plans
- Standardize practices, service levels, and warranty policies across international markets
- Coordinate interactions with internal and external partners involved in the after-sales supply chain
- Support repairability, technical feasibility, and after-sales workflow preparation initiatives
- Contribute to cross-functional transformation projects affecting the function, including tools, supply chain, quality, and customer experience
Qualifications
- Degree from a business school, engineering school, or equivalent program
- Minimum eight years of confirmed experience in similar roles, ideally in jewelry, watchmaking, luxury, or high-service-requirement environments
- Demonstrated management capability with a proven ability to unite, structure, and support a team
- Strong grasp of after-sales service, operational excellence, and customer satisfaction priorities
- Competence in both operational problem-solving and strategic structuring, monitoring, and transformation initiatives
- Technical acumen and genuine interest in complex product environments
- Proficiency in process formalization, performance tracking, and change management
- Advanced facility with IT tools and a marked interest in systems transformation projects
- Experience or strong aptitude with Salesforce and SAP environments
- Fluent English
Skills
Experience
Minimum eight years of confirmed experience in similar roles, ideally in jewelry, watchmaking, luxury, or high-service-requirement sectors. Solid management experience with demonstrated capability to federate, structure, and support a team.
Education
Degree from a business school, engineering school, or equivalent program.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Chaumet offers a refined workplace culture rooted in Parisian elegance, exceptional craftsmanship, and the heritage of Place Vendôme. As an employer, the Maison values precision, creativity, and the transmission of savoir-faire, fostering an environment where teams contribute to enduring luxury while collaborating with discretion, passion, and excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chaumet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Services Manager», «Global Customer Care Lead», «International Service Operations Manager», «Customer Satisfaction Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.