Chaumet Boutique Manager

About Chaumet

Founded in Paris in 1780 and historically appointed jeweller to Empress Joséphine, Chaumet embodies more than two centuries of exceptional savoir-faire in high jewellery, watchmaking and the art of tiaras. As an employer, the Maison offers a refined environment where heritage, creativity and technical excellence converge, inviting teams to contribute to creations that balance imperial legacy with contemporary elegance. Within the LVMH group, Chaumet provides opportunities to develop in métiers spanning craftsmanship, design, retail, client experience and corporate functions, while fostering precision, cultural sensitivity and a deep respect for transmission. Its employees join a house where beauty, innovation and Parisian distinction are cultivated with enduring purpose.

Role & Responsibilities

• Drive monthly boutique turnover and KPI achievement against targets set by Middle East Retail Management.
• Set clear monthly team objectives and lead daily performance follow-up to maximize results.
• Analyze daily, weekly, and monthly performance to identify trends, risks, and opportunities, and implement action plans.
• Develop and execute initiatives to increase boutique traffic, conversion, average transaction value, and client retention.
• Identify local business development and activation opportunities to enhance boutique visibility, client acquisition, and sales growth.
• Build and maintain external relationships that support commercial development and local presence.
• Lead, inspire, and develop the boutique team to deliver strong commercial results and high-quality service.
• Maintain clear, consistent communication through regular briefings and performance follow-up.
• Oversee onboarding, coaching, training, and ongoing development of Sales Associates and other boutique team members.
• Conduct performance reviews and provide regular feedback to support individual growth and team effectiveness.
• Foster a collaborative, high-performing culture aligned with Maison values and expectations.
• Ensure understanding of and adherence to Maison policies, procedures, and service standards.
• Uphold high customer-service standards and deliver an elevated, personalized in-boutique experience.
• Develop, enrich, and strategically use the client database to recruit new clients and strengthen existing-client loyalty.
• Lead clienteling initiatives to build long-term relationships, increase repeat business, and elevate client engagement.
• Ensure consistent, high-quality client follow-up and effective use of CRM tools by the team.
• Model memorable, emotionally engaging client experiences that reflect the Maison’s heritage and excellence.
• Oversee boutique operations to ensure smooth, secure, and efficient day-to-day management.
• Manage stock levels, monitor product performance, and proactively communicate product needs.
• Oversee boutique administration, including cash flow, shipments, repairs, security, and compliance processes.
• Ensure visual merchandising directives are implemented and maintained to a high standard.
• Maintain a boutique environment that reflects the Maison’s prestige, elegance, and operational discipline.
• Represent Chaumet inside and outside the boutique as an ambassador of the Maison.
• Promote the Maison’s heritage, creations, and savoir-faire with passion, credibility, and sophistication.
• Ensure the boutique consistently reflects Chaumet’s image, values, and standards across all touchpoints.

Qualifications

• At least 10 years of progressive experience in luxury retail, with significant boutique leadership or store management experience; high jewellery, watches, fashion, or accessories experience is preferred, ideally in Kuwait.
• A proven track record in driving sales performance, team management, and client development in a luxury environment.
• Strong leadership presence and the ability to inspire, coach, and develop teams.
• Excellent commercial mindset, analytical skills, and business acumen.
• Strong operational, administrative, and financial management capabilities.
• Client-centric approach, polished presentation, and passion for luxury, service excellence, and storytelling.
• Fluent English and Arabic are mandatory.
• A bachelor’s degree or equivalent is preferred.

Skills

Experience

At least 10 years of progressive experience in luxury retail; significant experience in boutique leadership or store management.

Education

Bachelor’s degree or equivalent preferred.

Culture

Chaumet offers a refined workplace culture rooted in Parisian elegance, exceptional craftsmanship, and the heritage of Place Vendôme. As an employer, the Maison values precision, creativity, and the transmission of savoir-faire, fostering an environment where teams contribute to enduring luxury while collaborating with discretion, passion, and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.