Chanel Workplace Ambassador

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Carry out initiatives that promote employee well-being and a safe working environment, including improvements to systems furniture, workplace ambience, and amenities.
• Gather employee feedback and address workplace needs and issues in a timely manner.
• Coordinate regular workplace safety training provided by the service provider, including the annual fire drill, first aid training, and Display Screen Equipment (DSE) training.
• Assist with the execution of the company’s Corporate Social Responsibility (CSR) initiatives.
• Serve as the main employee contact for office emergencies.
• Support office administration, with a focus on hospitality and housekeeping services.
• Deliver hospitality services to employees and visitors in line with office administrative service standards.
• Act as the main contact for Building Management and communicate relevant information and regulations to employees in a timely manner.
• Supervise housekeepers’ day-to-day operations, including meeting room setup, and track office supplies such as stationery, pantry supplies, coffee, and healthy drinks.
• Inspect and maintain office conditions, cleanliness, and tidiness in line with established standards.
• Ensure office administrative policies are implemented seamlessly and provide regular feedback to refine them.
• Maintain workplace data and dashboards, keeping information up to date.
• Coordinate workplace repairs and maintenance with the Facilities Management Team and ensure clear communication with employees.
• Issue purchase orders, monitor expenses for office supplies and services, and maintain spending records for budgeting and cost control.
• Support new employee onboarding and logistics with the People Experience team, including office tours, security access cards, and name cards and nameplates.
• Perform other workplace-related duties as needed.
• Partner with People Experience to deliver workplace-related employee wellness initiatives and provide feedback to support a positive employee experience.
• Communicate workplace matters to employees in line with People Experience and Communications team guidelines, particularly during emergencies.

Qualifications

• Multiple years of work experience with a proven track record in workplace operations or facilities management and an understanding of the latest market trends.
• Good organizational skills and the ability to multitask.
• Strong problem-solving skills and attention to detail.
• A collaborative team player with excellent interpersonal, communication, and networking skills, able to build strong relationships and partnerships with stakeholders.
• Open-mindedness and the ability to think creatively about new ways of working.
• Fluent spoken English and Cantonese.

Skills

Experience

Multiple years of work experience in workplace operations or facilities management.

Benefits

A prestigious platform for career development within the luxury retail industry; a workplace culture grounded in personal growth, teamwork, and innovation; continuous learning opportunities.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.