Chanel Welcomist (Temporary)
- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 23, 2026
About Chanel
Chanel is an independent, family‑owned French maison renowned for its couture, ready‑to‑wear, leather goods and beauty lines. As a global luxury house, Chanel cultivates exacting standards of craftsmanship, client discretion and timeless style; boutiques operate with a strong focus on brand heritage, client experience and internal career development.
Chanel in Milan seeks a temporary Welcomist to manage front‑of‑house client services at its boutique.
Role & Responsibilities
- Greet clients and visitors with polished hospitality, ensuring an immediate and memorable first impression.
- Manage appointments, waiting lists and in‑store flow to optimise client experience and advisor availability.
- Handle telephone and email enquiries professionally, directing requests to sales advisors or relevant teams.
- Coordinate with sales advisors and clienteling teams to support personalised service and follow‑up.
- Maintain boutique presentation standards at the welcome desk and public areas, ensuring discretion and confidentiality.
- Perform light administrative tasks such as guest registration, coatroom management and basic point‑of‑contact duties during shifts.
Qualifications
- Previous customer‑facing experience in luxury retail, high‑end hospitality or similar client‑service environment preferred.
- Impeccable personal presentation, professional demeanour and commitment to client confidentiality.
- Strong interpersonal and verbal communication skills with a service‑oriented mindset.
- Flexibility to work retail hours, including evenings and weekends, for the duration of a temporary contract.
- Ability to multitask in a high‑traffic boutique while maintaining composure and attention to detail.
Skills
Experience
Previous experience in luxury retail or high‑end hospitality is preferred; experience in a front‑of‑house, reception or guest services role will be viewed favourably.
Education
High school diploma or equivalent; vocational training in hospitality, retail or languages is a plus.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Culture
Chanel boutiques operate with an emphasis on refinement, discretion and elevated client service. Teams are expected to uphold the maison’s heritage through meticulous attention to detail, collaborative support of sales advisors and a professional, brand‑centric approach to every client interaction.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Services Host», «Boutique Receptionist», «Client Services Ambassador», «Front‑of‑House Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.