Chanel Welcomist

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Serve as the primary boutique contact, embodying Chanel's grooming standards and brand guidelines at all times
• Welcome guests warmly and direct them to appropriate boutique spaces and Fashion Advisors based on their visit purpose, with tailored attention to VIP clientele
• Manage boutique traffic flows and guest queuing with particular focus on international clients, ensuring optimal organizational fluidity
• Engage guests during wait times through conversation and tools provided by the Maison, guaranteeing a pleasant service experience
• Maintain knowledge of local cultural activities to facilitate client conversations and support Fashion Advisors
• Communicate client insights and feedback to management to enhance the overall client experience
• Coordinate boutique client-journey services including appointment scheduling, beverage service, and Art of Wrapping (luxury packaging)
• Adhere to all boutique operational guidelines as detailed in the Boutique Charter
• Actively participate in and contribute to Morning Brief meetings

Qualifications

• Excellent interpersonal and communication skills with natural affinity for dialogue and sustained interaction with diverse, multicultural interlocutors
• Strong mental agility and problem-solving orientation
• Flexibility and adaptability to dynamic, evolving work environments
• Genuine intellectual curiosity and demonstrated commitment to continuous personal and professional growth
• Passionate interest in fashion and luxury sectors with meticulous attention to detail and trend awareness
• Collaborative spirit and strong team orientation
• Fluent English and proficiency in a second foreign language

Skills

Experience

Demonstrated experience in luxury retail, hospitality, or high-end guest services environments is valued. Prior exposure to VIP or international clientele management is advantageous.

Education

Secondary education or equivalent; additional training in hospitality, customer service, or luxury brand protocols is advantageous but not required.

Workplace

Compensation

The base compensation for this position is EUR 25,000 per annum.

Benefits

Meal vouchers (ticket restaurant); CCNL Terziario Commercio collective labour agreement benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.