Chanel Watches & High Jewelry Consultant
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 25, 2026
About %s
Chanel is an iconic French maison renowned for haute couture, luxury ready-to-wear, accessories, watches and high jewellery. As an employer, Chanel combines artisanal craftsmanship, exacting quality standards and a strong emphasis on client service and brand heritage within a highly curated retail environment.
Chanel seeks a Watches & High Jewelry Consultant in Shanghai to manage VIP client relations and drive sales of timepieces and high jewellery.
Role & Responsibilities
- Sell Chanel timepieces and high jewellery through personalised client engagements and private appointments, achieving monthly and annual sales targets.
- Develop, nurture and expand a portfolio of VIP and prospective clients through proactive clienteling and follow-up using CRM tools.
- Deliver exceptional luxury service and product advice, including detailed horology and high-jewellery knowledge, to support purchasing decisions.
- Collaborate with in-store teams and after-sales/repairs to ensure seamless client experiences and post‑purchase care.
- Maintain visual merchandising and product presentation to Chanel brand standards and support assortment displays and trunk shows.
- Represent the maison at client events, launches and by-appointment viewings, preserving discretion and confidentiality.
- Accurately record sales activity, client information and follow-ups in the CRM and report on pipeline and forecast to management.
Qualifications
- Proven experience (typically 2+ years) in luxury retail selling, preferably in watches and/or high jewellery.
- Deep product knowledge of horology and high jewellery, with the ability to explain technical features and craftsmanship to clients.
- Polished interpersonal presentation, impeccable grooming and understanding of luxury service protocols.
- Strong clienteling skills with experience managing VIP relationships and private appointments.
- Flexible availability including weekends, evenings and special events; ability to travel locally for client meetings when required.
- Fluency in Mandarin is highly desirable; professional-level English preferred for servicing international clients.
Skills
Experience
A background of at least two years in high-ticket luxury retail, ideally with demonstrable sales performance in watches and/or high jewellery. Experience in clienteling and managing VIP clientele within flagship or boutique environments is expected.
Education
High school diploma required; tertiary education in business, hospitality, fashion or a related field preferred but not mandatory.
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Chanel fosters a disciplined yet creative workplace anchored in craftsmanship, discretion and exceptional client service. The brand expects elevated professional standards, teamwork across boutique functions and a dedication to preserving Chanel’s heritage while delivering modern luxury experiences.
About %s
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Watches & High Jewellery Advisor», «Timepiece and High Jewellery Client Advisor», «Luxury Watches & High-Jewelry Sales Consultant», «Horology & High Jewellery Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.