Chanel Watches & Fine Jewelry Team Lead
- Location
- VancouverBritish ColumbiaCanada
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 20, 2026
About Chanel
Chanel is a privately held French maison renowned for its couture, ready-to-wear, accessories, watches, fine jewelry and beauty divisions. The brand is synonymous with craftsmanship, discreet luxury and enduring design; as an employer it prioritizes product expertise, impeccable client service and rigorous retail standards across its global boutiques.
Chanel Vancouver is hiring a Watches & Fine Jewelry Team Lead to drive sales, clienteling and lead the boutique team.
Role & Responsibilities
- Lead and inspire the boutique watches and fine jewelry sales team to achieve and exceed sales targets, KPIs and conversion metrics.
- Design and execute high-value clienteling strategies, maintain VIP relationships and oversee private appointments and trunk-show activity.
- Coach, mentor and develop sales consultants on horology and gemological knowledge, selling techniques and brand service standards.
- Oversee daily boutique operations including staff scheduling, floor rotations, inventory accuracy and loss-prevention protocols.
- Ensure visual merchandising, product presentation and boutique ambience strictly comply with Chanel’s brand guidelines.
- Manage high-value transactions, order processing and coordinate after-sales service and repairs with central service teams.
- Monitor and analyse sales performance; prepare regular reports, forecasts and action plans to optimise assortment and staffing.
- Recruit, onboard and perform performance reviews; implement targeted training programmes to elevate team capability.
- Coordinate with marketing, PR and wholesale teams on in-store events, client invitations and collaborative activations.
- Maintain absolute discretion with client information and high-value merchandise, upholding Chanel’s standards of confidentiality and professionalism.
Qualifications
- Proven leadership record in luxury retail with direct responsibility for a sales floor or boutique team.
- Specialised experience in watches and/or fine jewelry sales; demonstrable product expertise in horology and gemstones.
- Track record of developing and executing successful clienteling strategies for VIP and HNW clientele.
- Strong commercial acumen with experience in sales reporting, KPI ownership and inventory control.
- Impeccable presentation, discretion and professional demeanour appropriate to a high-jewellery environment.
Skills
Experience
Typically 5+ years working in luxury retail sales with at least 2 years in a supervisory or team-lead capacity within watches, fine jewelry or comparable high-value accessories.
Education
High-school diploma required; bachelor’s degree in business, retail management, luxury brand management or a related field preferred.
Workplace
This position is based in Vancouver, British Columbia, Canada.
Culture
Chanel’s retail culture blends rigorous craftsmanship and heritage with a client-first service ethos. Teams are expected to deliver exceptional discretion and professionalism while benefiting from structured training and immersion in the maison’s product and service standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fine Jewelry Team Lead», «Watches Sales Supervisor», «Team Lead, Watches & Jewelry», «Luxury Clienteling Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.