Chanel Watches & Fine Jewelry Specialist
Chanel seeks a Watches & Fine Jewelry Specialist in Miami, FL to drive luxury sales and client relations for watches and high jewellery.
Overview
Chanel is an independent maison renowned for haute couture, ready-to-wear, accessories, watches and fine jewellery. As an employer, Chanel emphasises artisanal craftsmanship, rigorous aesthetic standards and an elevated client experience across a global retail network, offering colleagues opportunities to work at the intersection of creativity and luxury retail.
Role & Responsibilities
- Deliver an exceptional, personalised client experience for watches and fine jewellery clientele, cultivating long-term relationships and repeat business.
- Achieve and exceed individual and store sales targets through proactive prospecting, private appointments and strategic clienteling.
- Maintain authoritative product knowledge across timepieces and high-jewellery collections; communicate provenance, technical details and value proposition with precision.
- Coordinate private viewings and trunk shows; collaborate with the boutique team to execute client events and VIP outreach.
- Manage stock, reservations and visual merchandising for the watches and fine jewellery assortments to uphold Chanel’s presentation standards.
- Provide after-sales support including care advice, maintenance follow-up and liaison with service centres or headquarters when required.
- Accurately record client interactions and sales activity in the CRM; prepare handovers and client dossiers for continuity of service.
- Uphold confidentiality and discretion when handling high-value items and client information.
Qualifications
- Proven track record in luxury retail sales, ideally specialising in watches or fine jewellery.
- Demonstrable ability to build and manage a high-value client portfolio and convert private appointments into sales.
- Excellent interpersonal skills, polished presentation and a client-centric mindset.
- Fluent English with strong spoken communication; additional languages (e.g., Spanish, French) advantageous.
- Legal authorization to work in the United States and flexibility to work retail hours, including evenings and weekends.
Skills
Experience
Preferred: 3+ years of progressive experience in luxury watches or fine jewellery retail with a demonstrable sales record and client portfolio. Experience organising private appointments and VIP events is highly desirable.
Education
High school diploma or equivalent required; tertiary education in business, luxury brand management or related discipline preferred.
Workplace
The successful candidate will be located in Miami, Florida, USA. 111 luxury roles are listed in Miami on Cerulean, 3 posted in the last 48 hours. Across the Florida region, Cerulean lists 293 open positions — 7 listed in the past two days. Cerulean currently advertises 2.262 open roles in USA, including 71 added in the last 48 hours.
Culture
Chanel cultivates an environment where craftsmanship, refinement and client service are paramount. Colleagues operate within a highly collaborative, detail-oriented culture that values discretion, professional development and respect for the maison’s creative heritage.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.