Chanel Watches & Fine Jewelry Operations Assistant

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Maintain strong client relationships by responding to internal and external inquiries via telephone and email, and provide support on the sales floor including client welcome, gift wrapping, after-sales follow-up, and new collection presentations
• Lead quality control and inspection of all merchandise arriving into Canada, reporting on issues with both core and high-end collections
• Assist with inventory management processes including cycle counts, price changes, reticketing, and year-end inventory reconciliation
• Proactively manage inventory shrink and maintain inventory integrity through proper documentation and procedures
• Lead all domestic allocations and transfers from Yorkdale to other boutiques, ensuring proper documentation for international deliveries including B13As, Proformas, and Brinks deliveries
• Reconcile and balance daily invoices based on the boutique; create, maintain, and manage all boutique invoices through the COUPA system
• Oversee and ensure compliance of customer-owned goods, international deliveries, Chanel et Moi repairs, consignment, and personal shopping guidance
• Maintain document retention according to guidelines and be an expert on Chanel Boutique Standard Operating Procedures and WFJ procedures
• Ensure adequate stock of boutique supplies, packaging, tools, and visual merchandising materials; order as necessary
• Inspect and maintain a clean and well-organized boutique, including heart of house areas, in partnership with boutique management
• Respond to inter-boutique transfer requests in a timely manner using appropriate tools
• Support spare parts and accessories ordering according to guidelines, and partner with boutique management on staff uniform ordering and allocation
• Coach and support heart of house team members, and actively participate in professional development and change management initiatives
• Adhere to CHANEL Charter dress code, grooming, and conduct guidelines at all times

Qualifications

• Minimum 3–5 years of retail operations and/or stock management experience
• Strong knowledge of shipping, receiving, and logistics procedures
• Proficiency with inventory management systems and retail software
• Excellent organizational and time-management skills
• Strong verbal and written communication abilities
• Ability to lift approximately 15–20 lbs regularly
• Fluent in English; French language skills are a plus
• Customer experience orientation with a detail-oriented mindset
• Comfort working collaboratively across multiple departments and teams

Skills

Experience

Minimum 3–5 years in retail operations and stock management, with demonstrated proficiency in shipping, receiving, and inventory control within a luxury retail or similar fast-paced environment.

Education

High school diploma or equivalent required; post-secondary education in business administration, retail operations, or related field is preferred.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.