Chanel High-End Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Apr 2, 2026
About Chanel
Chanel is an independent global maison renowned for haute couture, ready‑to‑wear, leather goods, fine jewelry and watches. As a privately held luxury group, Chanel combines artisanal craftsmanship with rigorous attention to brand heritage and client discretion across its boutiques and wholesale network.
Chanel High-End Manager in Shanghai – build UHNW client pipeline, elevate luxury selling capabilities, and drive high-end business growth.
Role & Responsibilities
- Build and manage a structured high-end client pipeline encompassing UHNW key clients, potential upgrade clients, and new acquisition targets
- Define and execute 12-month client roadmap engagement strategies for each key account
- Lead high-end client acquisition through networking, fashion partnerships, and external referrals
- Monitor and optimize high-end client conversion, retention, and upgrade rates
- Establish a high-end selling culture within the boutique through structured weekly coaching routines, case reviews, and on-floor preparation
- Develop team capabilities in storytelling, styling, and emotional selling across all boutique staff
- Identify and cultivate high-end talent and successor development within the team
- Drive achievement of boutique high-end sales targets with emphasis on quality metrics including average transaction value and bespoke/special order opportunities
- Personally engage key clients during appointments, events, salon experiences, and exclusive out-of-boutique activities
- Partner strategically with Head of Boutique on high-end business priorities, client strategy, and event planning
- Collaborate with merchandising team to optimize high-end assortment strategy aligned with client profile and business priorities
- Monitor inventory performance and provide actionable insights to refine product strategy and maximize business potential
Qualifications
- Secondary school graduate (university degree preferred)
- GIA Gemologist certification preferred
- Watch-related certification preferred
- Minimum 5 years of luxury retail supervisory experience with high-end business exposure
Skills
Experience
Minimum 5 years of luxury retail supervisory experience with demonstrated exposure to high-end business and client management in the watches and fine jewelry sector.
Education
Secondary school graduate; university degree preferred.
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Chanel cultivates a culture of exacting standards, craftsmanship and discretion, where creativity and heritage underpin commercial activity. The workplace emphasizes personalised client service, professional development and deep product expertise across its global boutiques.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «VIP Client Manager», «Premium Sales Director», «Luxury Business Development Manager», «Client Acquisition Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.