Chanel Watches & Fine Jewelry High-End Manager

Location
Seniority Manager
Posted ✦ Today
Apply ⟼

Chanel is hiring a Watches & Fine Jewelry High‑End Manager in Shanghai to lead luxury watch and jewelry sales and VIP client relations.

Overview

Chanel is an independent global maison renowned for haute couture, ready‑to‑wear, leather goods, fine jewelry and watches. As a privately held luxury group, Chanel combines artisanal craftsmanship with rigorous attention to brand heritage and client discretion across its boutiques and wholesale network.

Role & Responsibilities

  • Lead and develop boutique performance for watches and fine jewelry, delivering sales targets, margin objectives and KPIs for the high‑end segment.
  • Build and maintain long‑term relationships with UHNW and VIP clientele through bespoke clienteling, private appointments and curated events.
  • Coach, mentor and manage boutique sales advisers and specialists; set individual targets, run performance reviews and implement ongoing training programs focused on horology and gemmology.
  • Oversee merchandising and visual presentation of timepieces and jewelry to the maison’s standards; coordinate seasonal rollouts, inventory placement and stock replenishment.
  • Manage inventory control, security protocols and after‑sales service coordination with workshops and regional teams.
  • Collaborate with regional management, HQ product and marketing teams to execute promotions, trunk shows and exclusive client experiences.
  • Provide market intelligence on competitive activity, client buying behaviour and product demand to inform assortment and stock strategy.

Qualifications

  • Proven managerial experience in luxury watches and/or fine jewelry retail or wholesale, preferably within an international maison.
  • Deep knowledge of horology and gemmology; formal accreditation (e.g. WOSTEP, GIA) is a strong advantage.
  • Demonstrated track record of developing and retaining VIP clientele and achieving high‑value sales.
  • Fluent commercial acumen with experience managing P&L drivers, KPIs and inventory controls.
  • Excellent leadership, coaching and interpersonal skills with the ability to inspire a sales‑focused team.

Skills

Luxury clienteling and VIP relationship management Merchandising and visual presentation for high‑value assortments Event planning for private sales and trunk shows Inventory management and loss prevention Team leadership, coaching and performance management Sales forecasting and KPI analysis Knowledge of horology and gemmology

Experience

Minimum five years of progressive experience in luxury retail with at least three years specifically in watches and/or fine jewelry and demonstrable team leadership in a boutique or regional setting.

Education

Bachelor’s degree or equivalent in business, luxury brand management, hospitality, horology or a related field preferred; professional certifications in watchmaking or gemmology advantageous.

Workplace

This position is based in Shanghai, Shanghai, China. Cerulean lists 422 open roles in Shanghai, including 10 posted recently. The broader Shanghai area accounts for 448 active listings on Cerulean, 10 of which are new. In China as a whole, Cerulean currently features 1.796 open positions, with 44 posted this week.

Culture

Chanel cultivates a culture of exacting standards, craftsmanship and discretion, where creativity and heritage underpin commercial activity. The workplace emphasizes personalised client service, professional development and deep product expertise across its global boutiques.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.