Chanel Watches and Fine Jewelry Ambassador

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

The Watches and Fine Jewelry Ambassador serves as the category reference across CHANEL’s JK and IG Fashion Boutiques in Brazil, developing sales and client relationships while coaching Fashion teams and coordinating with Boutique Management, Marketing, Merchandising, Visual Merchandising, and After-Sales Services. The role supports product launches, client activations, stock and display management, and consistent delivery of CHANEL’s Watches & Fine Jewelry experience.

Role & Responsibilities

• Provide expert advice on Watches & Fine Jewelry in line with CHANEL collections, savoir-faire, and client expectations.
• Proactively present Watches & Fine Jewelry collections and identify opportunities to develop jewelry and watch sales.
• Build meaningful client relationships and develop a discerning Watches & Fine Jewelry clientele through personalized recommendations and clienteling.
• Deliver an excellent Watches & Fine Jewelry sales ceremony, product presentation, hospitality, and follow-up in line with CHANEL standards.
• Support Watches & Fine Jewelry launches, events, and client activations in the boutiques.
• Identify opportunities to develop the Watches & Fine Jewelry category and increase its contribution to overall boutique business.
• Maintain a regular presence across both Fashion Boutiques in Brazil—JK and IG—to support sales development, clienteling, team engagement, and consistent execution.
• Act as the Watches & Fine Jewelry reference between Fashion teams and the relevant Watches & Fine Jewelry, Marketing, Merchandising, and After-Sales Services teams.
• Coach Fashion Advisors and newcomers in developing their Watches & Fine Jewelry knowledge and selling capabilities.
• Lead Watches & Fine Jewelry activities, product presentations, and collection workshops throughout the selling period.
• Conduct regular morning briefings to introduce launches, animate the category, reinforce product knowledge, and stimulate team engagement.
• Identify training needs and help strengthen the Fashion teams’ Watches & Fine Jewelry expertise.
• Share knowledge of CHANEL collections, watchmaking and jewelry techniques, the competitive landscape, and product savoir-faire.
• Complete and continuously develop expertise through CHANEL Watch & Fine Jewelry Specialist training, product launch training, and After-Sales Service training.
• Partner with Boutique Management to develop the Watches & Fine Jewelry business and support boutique commercial objectives.
• Monitor Watches & Fine Jewelry stock and sales performance, identifying reorder and replenishment opportunities.
• Share regular product, market, and client feedback with Merchandising, including client requests and business opportunities.
• Contribute to defining a product offering suited to local market expectations and boutique needs.
• Ensure Watches & Fine Jewelry displays follow CHANEL Visual Merchandising guidelines, working closely with the In-Boutique VM team.
• Monitor displays and renew PLV and communication materials when needed.
• Drive the use of Watches & Fine Jewelry CRM tools, including digital cards and brochures, in partnership with Marketing.
• Act as a key contact for Watches & Fine Jewelry Marketing and Brand Experience initiatives, including events and clienteling.
• Share qualitative and quantitative feedback with relevant Watches & Fine Jewelry teams to support category development.
• Work closely with Marketing, Visual Merchandising, Merchandising, and After-Sales Services to deliver a consistent, elevated Watches & Fine Jewelry experience.

Qualifications

• Experience in luxury fashion, Watches & Fine Jewelry, or a comparable high-end retail environment.
• Excellent selling and clienteling skills.
• Strong knowledge of and genuine passion for Watches, Fine Jewelry, luxury, and beauty.
• Strong interest in watchmaking and jewelry techniques.
• Excellent communication and interpersonal skills.
• Strong coaching, knowledge-sharing, and team development capabilities.
• Strong client experience orientation and ability to build meaningful relationships.
• Strong team spirit and collaborative mindset.
• Enthusiastic and motivational personality.
• Commercially minded and performance oriented.
• Passion for Watches & Fine Jewelry, craftsmanship, collections, and savoir-faire.
• Ability to transmit product and technical knowledge to Fashion teams.
• Understanding of and passion for client experience and relationship building.
• Strong commercial awareness and ability to identify opportunities to develop the Watches & Fine Jewelry business.
• Collaborative mindset and desire to develop the Fashion team’s Watches & Fine Jewelry expertise.
• Commitment to representing the CHANEL universe through professional posture, vocabulary, product storytelling, and client experience.
• Empathy and a strong client experience orientation.
• Enthusiastic, inspiring, and able to motivate others.
• Trustworthy, with a high degree of integrity and professionalism.
• Decisive and performance oriented.
• Committed to continuously developing Watches & Fine Jewelry expertise.
• Able to represent the CHANEL universe through professional posture, communication, and client engagement.

Skills

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.