- Location
- Sydney New South Wales Australia
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Nov 6, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel is seeking a Watches and Fine Jewelry Advisor for its Market Street Watches and Fine Jewelry Boutique. The role focuses on luxury client experience, recruitment and retention, product expertise, after-sales service, quality checks, and referrals. This is a six-month fixed-term contract with potential for extension.
Role & Responsibilities
- Deliver a luxury customer experience to internal and external clients.
- Recruit and retain clients by engaging them and building long-lasting relationships that reflect Chanel’s relational promise.
- Understand clients’ needs, make relevant recommendations, and inspire them to discover Chanel timepieces and fine jewelry.
- Develop the relationship between clients and the brand, providing exceptional service.
- Build expert product knowledge through personal development and continuous learning.
- Provide after-sales service that demonstrates a commitment to excellence.
- Apply expertise in fine jewelry, high jewelry, and watches; conduct product quality checks and follow up after sales.
- Collaborate with colleagues in the boutique and with other Watch and Fine Jewelry and Fashion boutiques to enhance expertise and encourage referrals.
- Stay current on industry trends and product offerings.
Qualifications
- Previous retail work experience; experience in the luxury or jewelry industry is preferred.
- Commitment to learning and development in the timepiece and fine jewelry categories and across the wider Chanel business.
- Good presentation, with excellent interpersonal, teamwork, and communication skills.
- GIA Certification or a similar qualification is advantageous.
- Knowledge of and enthusiasm for the watches and fine jewelry category, with the ability to convey this to clients.
Skills
Experience
Previous retail work experience; experience in the luxury or jewelry industry is preferred.
Workplace
The role is situated in Sydney, New South Wales, Australia.
Explore jobs in Australia.
Benefits
Career planning resources; formal in-house and external training programs; coaching; wellbeing programs; learning and development opportunities; parental leave for all parents globally.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.