Chanel Watches and Fine Jewelry Advisor
Chanel seeks a Watches and Fine Jewelry Advisor in Seoul — client-facing role delivering haute horlogerie and high-jewellery expertise.
Overview
Chanel is an independent French maison celebrated for its haute couture, ready-to-wear, accessories, watches and fine jewellery. As an employer, Chanel emphasizes craftsmanship, enduring design and bespoke client service, maintaining a discreet, highly curated retail environment and extensive training for its client-facing teams.
Role & Responsibilities
- Deliver exceptional, personalized client experiences and private consultations for Chanel's watch and fine jewellery collections.
- Achieve and exceed individual sales targets through proactive client acquisition, retention and conversion strategies.
- Maintain authoritative product knowledge across haute horlogerie, gemology and watch technicalities; liaise with in-house watchmakers and after-sales teams for service and repairs.
- Develop and sustain long-term relationships with VIP clients, managing appointments, follow-ups and bespoke requests via CRM.
- Execute and uphold Chanel visual merchandising standards, ensuring presentation, displays and windows reflect brand guidelines.
- Operate POS, process transactions accurately and manage cash handling and sales documentation in compliance with company procedures.
- Carry out inventory control tasks including receiving, stock reconciliation and loss-prevention measures.
- Support private events, trunk shows and client experiences; coordinate with regional teams to deliver a seamless luxury service.
Qualifications
- Minimum of 2 years' proven retail experience in luxury watches or fine jewellery, with a demonstrable sales record.
- Deep product knowledge or demonstrable aptitude for haute horlogerie and high-jewellery expertise.
- Exceptional interpersonal skills, discretion and the ability to build sustained relationships with high-net-worth clients.
- Strong commercial acumen, negotiation and closing skills.
- Flexibility to work retail hours including evenings and weekends; impeccable attention to detail and adherence to security procedures.
- High school diploma required; tertiary qualification in luxury management, retail or related discipline preferred.
Skills
Experience
At least 2 years of direct experience in luxury watch or fine jewellery retail, with a proven ability to meet sales targets and manage VIP client relationships. Prior exposure to after-sales processes for timepieces is highly advantageous.
Education
High school diploma required; tertiary education in retail, luxury management, gemology or a related discipline is preferred.
Workplace
This position is based in Seoul, Seoul, South Korea. Cerulean lists 567 open roles in Seoul, including 9 posted recently. In South Korea as a whole, Cerulean currently features 693 open positions, with 10 posted this week.
Culture
Chanel cultivates a culture of craftsmanship, discretion and exacting standards, placing great emphasis on product knowledge and client service. The retail environment rewards refined presentation, professionalism and a collaborative approach across regional teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.