- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Mar 16, 2026
About Chanel
Chanel is a globally recognised French maison celebrated for its haute couture, ready-to-wear, accessories, beauty, watches and fine jewellery. Independently owned and guided by an emphasis on craftsmanship, creativity and discreet service, the brand operates a network of flagship boutiques and maintains rigorous standards of client experience and product excellence.
Chanel seeks a passionate Watches and Fine Jewellery Advisor to join the Watch and Fine Jewellery team in Macao S.A.R., embodying the brand's creativity and providing unsurpassed client service through expert storytelling of the Chanel Difference. The role combines consultative selling with relationship building, requiring deep product knowledge of luxury watches and fine jewellery, collaboration with Fashion teams, and the ability to transform client interactions into opportunities for brand elevation. Ideal candidates possess excellent communication skills, experience in luxury retail, resilience, and genuine passion for the house's heritage and modernity.
Role & Responsibilities
- Embody the creativity and brand values of Chanel through expert storytelling of the Chanel Difference, encompassing heritage, modernity, product craftsmanship, and unique brand positioning
- Provide unsurpassed service and create a unique luxury experience for every client through consultative engagement and deep product knowledge
- Develop and maintain strong, lasting relationships with clients to foster meaningful brand loyalty and repeat business
- Collaborate with Fashion teams to create synergies and leverage cross-category expertise in building the Chanel dream
- Achieve business objectives and sales targets while maintaining excellence in client service delivery
- Handle client objections and conflicts with sophistication, transforming challenges into opportunities to demonstrate brand superiority
- Contribute to the elevation of Chanel's brand image as the ultimate house of luxury through every client interaction
Qualifications
- Passion for luxury watches and fine jewellery with demonstrated product knowledge
- Excellent communication and relationship building skills
- Experience providing top-notch customer service in a luxury retail environment
- Ability to work collaboratively within an inclusive team structure
- Resilience and creativity in client-facing situations
Skills
Experience
Proven experience in luxury retail sales, luxury client service, or comparable roles demonstrating strong client-facing expertise and the ability to drive sales while maintaining elevated brand standards.
Education
Secondary education or equivalent; further luxury retail training or certifications in watches and fine jewellery are advantageous.
Workplace
This position is based in Macao, Macau.
Culture
Chanel cultivates a culture of meticulous craftsmanship, creativity and discretion, where product knowledge and exceptional client service are paramount. The workplace emphasises continuous learning, attention to detail and teamwork within an environment that honours the maison's storied aesthetic and standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Watch and Jewellery Specialist», «Watches and Fine Jewellery Consultant», «Fine Jewellery and Timepiece Advisor», «Luxury Sales Advisor - Watches and Jewellery», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.