Chanel Watches and Fine Jewellery Advisor
- Seniority
- Mid-Level
- Posted
- Mar 16, 2026
About Chanel
Chanel is a globally recognised French maison celebrated for its haute couture, ready-to-wear, accessories, beauty, watches and fine jewellery. Independently owned and guided by an emphasis on craftsmanship, creativity and discreet service, the brand operates a network of flagship boutiques and maintains rigorous standards of client experience and product excellence.
Chanel — Watches and Fine Jewellery Advisor in Macao SAR. Deliver expert client service and sell Chanel timepieces and fine jewellery.
Role & Responsibilities
- Deliver personalised consultations and expert advice on Chanel watches and fine jewellery to high-net-worth clients, guiding selection and purchase decisions.
- Proactively develop and maintain a bespoke client portfolio through appointment setting, targeted outreach, and meticulous clienteling to maximise repeat business and lifetime value.
- Achieve individual and store sales targets and KPIs through consultative selling, cross-selling and effective negotiation.
- Provide detailed product presentations, explain technical features of timepieces and provenance of gemstones, and communicate after-sales care and servicing procedures.
- Coordinate with after-sales service, watchmakers and internal teams to manage repairs, servicing, and bespoke requests while ensuring strict confidentiality and client satisfaction.
- Manage stockroom activities and inventory control for watches and fine jewellery, ensure accurate record-keeping and adherence to loss-prevention procedures.
- Support in-store merchandising, window presentation and store events to enhance product visibility and brand positioning.
Qualifications
- Proven retail experience in luxury watches and/or fine jewellery, preferably within an international maison or high-end jeweller.
- Demonstrated ability to engage and sell to high-net-worth and culturally diverse clients while maintaining discretion and professionalism.
- Professional training or certification in gemology, horology, or related fields is preferred.
- Fluent spoken communication and polished interpersonal presentation; multilingual skills are advantageous but not mandatory.
- Legal right to work in Macao SAR.
Skills
Experience
Minimum three years of direct experience in luxury watch and/or fine jewellery retail, with a demonstrable track record of meeting sales targets and managing high-value client relationships.
Education
High school diploma or equivalent; professional certification in gemology or horology preferred.
Workplace
This position is based in Macao, Macau, China.
Culture
Chanel cultivates a culture of meticulous craftsmanship, creativity and discretion, where product knowledge and exceptional client service are paramount. The workplace emphasises continuous learning, attention to detail and teamwork within an environment that honours the maison's storied aesthetic and standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Watches & Jewellery Client Advisor», «Luxury Timepiece and Jewellery Consultant», «Fine Jewellery and Watch Sales Advisor», «Timepiece and Gemstone Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.