Chanel Watch Repair Technician

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver in-store technical expertise and support for Chanel boutiques, performing thorough inspections, testing, and diagnostics on Chanel watches and jewelry
• Perform a full range of watch repairs including polishing, light jewelry repairs, battery service, and maintenance of mechanical and quartz movements adhering to Chanel standards
• Execute complete disassembly, assessment, repair, cleaning, oiling, and assembly of mechanical movements
• Collaborate with the Central Repair Workshop on repairs, spare parts orders, and database updates
• Share technical watchmaking knowledge with boutique staff and assist with challenging after-sales cases
• Interact directly with clients, offering expert advice and technical explanations to educate them about Chanel creations
• Attend technical trainings provided by the Regional Watches & Fine Jewelry Trainer
• Support inventory control, replenishment, and management of repair materials and spare parts
• Maintain an organized, clean, and efficient repair workshop
• Identify and report quality or authenticity issues to management
• Help develop and maintain standard operating procedures for repair workshops to optimize process and cost effectiveness
• Conduct complete testing and quality control of all repairs, including watch functions and water resistance
• Log repairs, track progress, and manage quality of items in stock

Qualifications

• 5+ years of proven experience repairing luxury timepieces, from diagnostics to complete revision
• Formal training in watchmaking or equivalent hands-on experience
• Expertise in luxury watch repair and diagnostics
• Computer literacy for repair tracking and claims management
• Excellent communication skills with ability to explain technical concepts clearly and diplomatically to staff and clients
• Detail-oriented approach with ability to perform initial analysis on all incoming repairs
• Familiarity with maintaining stock quality, including battery updates and light polishing
• Good understanding of repair equipment and equipment maintenance
• Ability to stand and lift up to 20 lbs
• Experience with 18K fine jewelry repairs (preferred)
• Familiarity with polishing equipment, including flex shaft and full-sized polishing machines (preferred; on-the-job training provided)

Skills

Experience

5+ years of hands-on experience in luxury watch repair and maintenance, including diagnostics and complete movement revision. Previous experience in a luxury retail or after-sales service environment is strongly valued.

Education

Formal training in watchmaking or equivalent documented experience in precision timepiece repair.

Workplace

Compensation

The base compensation for this position ranges from USD 46,300 to USD 100,000 per annum.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund; family and caregiving benefits (parental leave, fertility support, MilkStork, Care.com Membership); generous paid time off policies (vacation, holiday, sick, and volunteer days); 401(k) and additional incentives; robust healthcare (medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program); life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.