Chanel Watch Repair Artisan

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Perform comprehensive physical inspection, testing, and diagnosis of Chanel watches, identifying mechanical and functional issues
• Execute watch repairs adhering to Maison quality standards and established procedures, including battery service, maintenance, and total revision of mechanical and quartz movements
• Conduct disassembly, assessment, repair, cleaning, oiling, and assembly of mechanical watch movements
• Clean and polish internal and external watch components, including basic 18K gold polishing work
• Complete testing and quality control of all repaired watches, including verification of time accuracy, beat error, amplitude, power reserve, and water resistance
• Monitor repair lead times and communicate potential delays to management and workshop coordinators
• Update diagnostic and repair data in the claims management system, tracking spare parts consumption for each service
• Select and prepare parts and components required for repairs; support inventory control and replenishment of spare parts and materials
• Suggest optional repairs and maintenance services to extend the life and aesthetic appearance of client timepieces
• Communicate final diagnoses and technical quotations to workshop coordinators
• Share technical watchmaking knowledge with team members and complete technical training provided by regional trainers
• Report authenticity concerns and quality issues encountered during repairs to management
• Contribute to the development and maintenance of standard operating procedures for workshop efficiency and cost-effectiveness
• Maintain a clean, well-organized repair workshop including work areas, equipment, and tools
• Ensure compliance with global guidelines and proactively implement enhancements to improve efficiency and productivity

Qualifications

• Minimum 5+ years of proven experience repairing luxury timepieces, including diagnostics and battery replacement
• Advanced competency in repairing mechanical movements, automatic chronographs, and quartz movements
• Formal training in watchmaking or equivalent hands-on experience
• Demonstrated expertise with 18K gold polishing and precious metal finishing
• Proficiency with watch repair equipment and ability to perform basic maintenance on machinery
• Proficiency with computer systems and data entry for claims management and project tracking
• Exceptional attention to detail and organizational skills
• Physical capability to stand for extended periods and lift up to 20 pounds regularly

Skills

Experience

5+ years of professional experience in luxury watch repair, encompassing mechanical and quartz movement servicing, diagnostics, battery replacement, and precious metal finishing work. Demonstrated expertise in performing complete watch overhauls and maintaining high quality standards in a luxury brand environment.

Education

Formal training in watchmaking, horology, or equivalent professional certification; or equivalent hands-on experience in a recognized watch repair workshop.

Workplace

Compensation

The base compensation for this position ranges from USD 28 to USD 42 per hour.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days) and a Wellbeing fund; family and caregiving benefits (parental leave, fertility support, MilkStork, Care.com membership); generous paid time off (vacation, holiday, sick, and volunteer days); 401(k) and incentives; comprehensive healthcare (medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program); life insurance, accidental death and dismemberment, short-term and long-term disability, health advocacy, international business travel accident and medical coverage, and commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.