Chanel Visual Merchandising Specialist

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

CHANEL seeks a Visual Merchandising Specialist to oversee boutique visual standards, window and floor merchandising, display logistics, and visual documentation in Boston. This is a full-time, in-store role requiring a minimum of 2 years of related experience and an associate degree in Display and Exhibition Design or a comparable art- or fashion-related course of study.

Role & Responsibilities

• Oversee coordination of visual merchandising standards in the boutique during operating hours and events.
• Work with the Visual Lead to implement and maintain visual merchandising guidelines, including window installations and the proper setup and use of fixtures, selling tools, and mannequins.
• Communicate and oversee visual merchandising direction, animations, and guidelines with Image Ambassadors and boutique management.
• Build and maintain working relationships with boutique management to ensure merchandise initiatives are maintained and business needs are met.
• Coordinate the movement and storage of display elements with the Visual Merchandise Manager.
• Keep windows and selling floors appropriately merchandised in line with visual merchandising guidelines between floor sets, window installations, and collection launches.
• Photograph the entire boutique after floor and window sets in accordance with visual merchandising photo guidelines, for maintenance and submission to the Global Image Team; update photographs in Dropbox whenever boutique changes are made.
• Work independently with minimal supervision, take ownership of projects, and deliver timely results.

Qualifications

• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign language skills are preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.
• Proficiency in Microsoft Office suite (Excel, Word, PowerPoint) and email, such as Outlook.
• Comprehensive knowledge of fashion styling, merchandising, and visual display.
• Experience working with digital photography and using phone applications to execute projects.
• Professional communication, attitude, and teamwork with clients, employees, and management.
• Ability to move heavy items, including overhead lifting and pushing or pulling items up to 25 lbs.
• Flexible schedule and ability to work late nights, weekends, and some holidays.
• Full-time, in-store and in-person presence to support client sales and service and drive business results.

Skills

Experience

Minimum of 2 years in a similar position or higher, preferably with a luxury brand.

Education

Minimum associate degree in Display and Exhibition Design or a comparable art- or fashion-related course of study.

Workplace

Compensation

The base compensation for this position ranges from USD 68,600 to USD 90,000 per annum.

Benefits

Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a Wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com Membership; paid vacation, holiday, sick, and volunteer days; 401(k) and other incentives; medical, dental, and vision coverage; MDLIVE virtual care; One Medical; Flexible Spending Accounts for health care and dependent care; Health Savings Account; Employee Assistance Program; life insurance; Accidental Death & Dismemberment; short- and long-term disability; Health Advocate; International Business Travel Accident & Medical coverage; commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.