Chanel Visual Merchandising & Retail Event Coordinator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Own and coordinate local VM orchestration projects, including window display planning, execution, follow-up and reporting across the UK network
• Maintain and challenge boutique VM standards in accordance with global guidelines, boutique needs and the expectations of Watch & Fine Jewellery, Fashion and Wholesale networks
• Carry out regular boutique display refreshes, building constant dialogue with retail and global teams to ensure local execution remains luxurious, accurate and commercially relevant
• Optimise and manage POS tools, including inventory management, maintenance, ordering, allocation, training and follow-up with boutique teams
• Animate the VM community and organise regular VM training with retail teams and wholesale partners to strengthen consistency of display standards
• Collaborate with cross-functional teams to create visually engaging VM displays that align with global guidelines, business needs and the Chanel client experience
• Provide regular feedback to global teams on local market needs through clear reports, observations and recommendations
• Establish regular visits to wholesale partners to support in-store merchandising, coaching, training and development of display standards
• Support retail event production from planning through to delivery, including supplier coordination, logistics, on-site set-up, installation, dismantling and post-event follow-up
• Coordinate with internal and external stakeholders, anticipating risks, managing timelines and ensuring clear communication throughout projects
• Code VM expenses in the finance system and maintain accurate administrative follow-up
• Place and track orders for POS tools, window decor, generic permanent VM tools and event production needs across all networks

Qualifications

• Strong visual judgement to support the ultimate luxury image of Chanel
• Proven experience in visual merchandising, retail environments, event coordination or design, ideally within luxury retail
• Strong attention to detail, with the ability to review VM execution critically and uphold high brand standards consistently
• Confidence to be assertive when needed on VM display standards whilst maintaining constructive relationships with boutique, retail and partner teams
• Excellent communication, relationship-building and stakeholder management skills across internal and external partners
• Strong organisational and project coordination skills, with the ability to manage priorities, timelines, suppliers, logistics and follow-up actions
• Proactive and solution-oriented mindset, with the ability to anticipate issues and recommend practical solutions
• Agility to reinforce the visibility of campaigns and product collections whilst contributing to the unique client experience at Chanel

Skills

Experience

Proven experience in visual merchandising, retail environments, event coordination or design, ideally within luxury retail. The candidate should demonstrate strong project coordination capabilities and experience working across multiple retail or boutique locations.

Education

Bachelor's degree in marketing, architecture, graphic design, visual arts or a related field, or equivalent relevant experience.

Workplace

Benefits

Private Medical Insurance covering pre-existing medical conditions with ability to add family members, Online GP App with 24/7 appointments available within 24 hours, Cycle Scheme participation for tax-exempt bike and/or accessories, Pension, Life Assurance, Retail Discounts across multiple retailers including supermarkets and gyms, Employee Assistance Programmes and support lines, Arts & Culture Ticket Discounts across major London attractions, Chanel Product Discounts, Employee Only Sales, Service Awards Programme offering Chanel products, retail vouchers and additional holidays at service milestones.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.