Chanel VIP Relations Associate
Chanel is hiring a VIP Relations Associate in New York, NY to manage and grow relationships with high-net-worth clients.
Overview
Chanel is a leading French luxury house renowned for haute couture, ready-to-wear, leather goods, fine jewelry, watches and beauty. The brand is distinguished by an emphasis on artisanal craftsmanship, timeless design and an uncompromising attention to detail. As an employer, Chanel cultivates a client-centric, performance-driven environment that prizes creativity, professional development and the preservation of its maison heritage across a global retail network.
Role & Responsibilities
- Develop and nurture long-term relationships with high-net-worth and VIP clients through personalised outreach and clienteling strategies.
- Manage client appointment scheduling, private viewings and bespoke in-store experiences in coordination with store management and sales teams.
- Maintain and enrich CRM client profiles with precise notes, preferences, purchase history and follow-up actions to drive repeat business and lifetime value.
- Serve as a primary concierge for VIP requests including special orders, inventory searches, inter-store transfers and coordination with merchandising or ateliers.
- Collaborate with visual merchandising, events and marketing teams to deliver exclusive client events and tailored communications.
- Ensure the highest standards of discretion, presentation and service consistent with Chanel’s brand values.
Qualifications
- Proven ability to cultivate and retain relationships with affluent clientele while demonstrating discretion and diplomacy.
- Exceptional verbal and written communication skills; polished professional presence.
- Strong organisational aptitude with meticulous attention to detail and follow-through.
- Availability to work retail hours, including evenings, weekends and occasional travel for client events.
- Ability to handle confidential information with integrity and judgement.
Skills
Experience
Typically 3+ years of progressively responsible experience in VIP/client relations, luxury retail sales, private client management or a concierge-facing role within a high-end fashion or luxury goods environment.
Education
Bachelor’s degree preferred; equivalent professional experience in luxury retail or client services will be accepted.
Workplace
This position is based in New York, New York, USA. Cerulean lists 492 open roles in New York, including 18 posted recently. The broader New York area accounts for 600 active listings on Cerulean, 20 of which are new. In USA as a whole, Cerulean currently features 2.232 open positions, with 74 posted this week.
Culture
Chanel’s workplace culture fuses legacy craftsmanship with contemporary retail excellence. Employees operate in a highly collaborative, client-focused setting where professional refinement, ongoing training and respect for the maison’s aesthetic codes are central. The environment rewards discretion, initiative and a commitment to exceptional service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.