Chanel Travel Retail Demand Planner

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Develop, update, and manage demand forecasts for the overall Travel Retail business, incorporating sales performance, passenger trends, market and competitor insights, promotional plans, and new product plans.
• Prepare monthly forecasts and ensure alignment with the business plan; analyze Forecast Accuracy and Forecast Bias and drive improvement initiatives.
• Establish the monthly Travel Retail S&OP process and support consolidation of demand outlooks and assumptions.
• Align demand plans with Sales, Marketing, Finance, Logistics, and global teams; consolidate risks, opportunities, and assumptions, and conduct scenario analyses as needed.
• Coordinate with relevant functions when supply constraints arise, based on demand outlook and business priorities; monitor supply status with Global Supply Chain and assess its impact on demand plans.
• Develop demand plans for new products, limited editions, and Travel Retail-exclusive products; monitor demand from launch preparation through end of sales, share updates, and align product launch plans with demand plans.
• Work with Travel Retail Sales to incorporate sales strategies and with Marketing to incorporate promotional initiatives into forecasts.
• Prepare accurate, consistent reports and analytical materials for performance reviews and forecast updates with Marketing; work with Logistics to incorporate supply status and lead times and improve forecast accuracy.
• Strengthen collaboration with Global Travel Retail and Global Supply Chain teams; provide management with timely reporting on performance, outlook, and key issues.
• Analyze and report KPIs, including Forecast Accuracy, Forecast Bias, Service Level, and Sell-through Performance.
• Drive business process improvements, effective use of planning tools, and enhancement of Demand Planning capabilities.
• Communicate demand outlooks and key risks to local and global stakeholders, provide decision-support insights, and support review materials and demand outlook communications for the Travel Retail Leadership Team.
• Support stronger forecast accuracy through cross-functional analysis of local market data and customer- and store-level trends; advance analysis and forecasting using AI and digital tools, including developing and continuously improving forecasting logic.
• Improve early detection and response to demand fluctuations, inventory risks, and supply constraints; enhance the S&OP process for Travel Retail, strengthen global and local decision-making, and drive scenario planning and risk management.
• Provide rapid, priority-based coordination support for supply constraints, lead-time volatility, and sudden demand surges; reduce lost sales and excess inventory risk while maintaining healthy inventory levels and strengthen global supply chain collaboration.
• Support management decisions with data-driven demand and supply insights; identify and propose growth opportunities by category, channel, customer, and store, and provide Travel Retail management with performance updates, outlooks, and actionable insights.

Qualifications

• Bachelor’s degree from a four-year university.
• Experience in the beauty, fashion, or broader consumer goods industry.
• Practical experience in supply chain functions.
• Age 30 or above.
• A long-term perspective toward work and a strong commitment to personal growth.
• Strong communication skills and the ability to facilitate smooth cross-functional collaboration.
• Broad knowledge and understanding of the retail and distribution industries.
• Intermediate to advanced Excel skills; Power Pivot and SQL experience preferred.
• Ability to create presentations in PowerPoint.
• Strong logical thinking, analytical skills, and numerical aptitude.
• High curiosity and adaptability to innovation and change.
• Business-level English proficiency, including the ability to communicate effectively with global stakeholders, participate in meetings, and deliver explanations in English.

Skills

Education

Bachelor’s degree from a four-year university.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.