Chanel O2C Transversal Process Lead

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Drive O2C strategic readiness by structuring pre-readiness activities, defining critical milestones, and tracking progress across key transformation topics
• Act as the coordination lead for strategic initiatives and cross-programme dependencies, including POS, ECM and other initiatives impacting the O2C landscape
• Support the GPO in preparing and animating O2C transformation governance, readiness reviews, prioritisation discussions and execution follow-up across pillars
• Translate transformation priorities into clear action plans, timelines, ownership, decision points and follow-up routines to support disciplined delivery
• Orchestrate alignment across O2C pillars to ensure priorities, timelines, dependencies, risks and business impacts are consistently understood and managed
• Partner with Heads of O2C pillars to secure timely completion of GPL-related activities and connect pillar deliverables to broader transformation milestones
• Facilitate collaboration between streams by clarifying hand-offs, identifying overlaps, surfacing decision points and resolving or escalating potential blockers
• Create structured visibility on cross-pillar topics, ensuring that key risks, dependencies and decisions are documented, communicated and escalated at the right level
• Work closely with Global Divisions and transversal programmes to maintain a clear bridge between divisional priorities, market realities and global process design
• Continue to animate Downstream Supply Chain communication through DISCO, ensuring consistent messaging, transparent updates and visibility on transformation impacts
• Lead or coordinate selected transversal transformation projects across the O2C landscape, ensuring scope, ownership, deliverables and success criteria are clearly defined
• Maintain a consolidated view of risks, actions, blockers, decisions and escalation needs across workstreams to support proactive issue resolution
• Establish pragmatic progress tracking and follow-up routines to ensure transformation topics move forward with pace, discipline and accountability
• Support preparation for leadership discussions, readiness reviews and deployment decision-making by providing clear status updates, options, risks and recommendations

Qualifications

• Bachelor's degree in Finance, Business Administration, Supply Chain Management, or related field
• Minimum of 5 years of experience in O2C, Finance Operations or Global Solution deployment roles, preferably with ERP implementation experience
• Demonstrated expertise in Microsoft Dynamics 365 Finance and Operations, including hands-on configuration, workflow optimization, and system integration
• Strong analytical skills with ability to leverage D365 data analytics and reporting tools to drive process improvements
• Deep familiarity with ERP systems and best practices for managing the O2C cycle, including order management, billing, and collections
• Excellent communication and interpersonal skills with proven ability to influence stakeholders at all levels
• Strong leadership and team management skills with a track record of developing and mentoring high-performing teams
• Strategic thinker with proactive, results-oriented approach to problem-solving and process optimization

Skills

Experience

Minimum of 5 years in O2C, Finance Operations or Global Solution deployment roles, preferably with hands-on experience leading or supporting enterprise resource planning (ERP) implementations or digital transformations at the organizational level.

Education

Bachelor's degree in Finance, Business Administration, Supply Chain Management, or a related field. MBA or relevant professional certifications such as Six Sigma, APICS, or PMP are highly valued.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.