Chanel Team Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Team Manager position at Selfridges Accessories, London. Lead luxury retail operations and manage boutique staff in this full-time permanent role.
Role & Responsibilities
- Act as a strong presence on the shopfloor, leading the team with a collaborative approach and serving as a bridge between frontline staff and senior management
- Motivate and inspire the team to deliver the ultimate Chanel luxury experience while maintaining the boutique to luxury standards in visual merchandising, wrapping, and product replenishment
- Report into the Assistant Managers and Boutique Director, providing constant feedback, solving operational challenges, and celebrating team successes
- Drive business priorities through team engagement with systems such as CHANEL & Moi, CRM, and IFL to embed a culture of consistent learning, clienteling, and exceptional service
- Provide feedback to the management team on departmental performance in terms of sales, merchandising, and develop action plans to elevate the client experience
- Ensure thorough understanding of all operational procedures and systems while supporting the Fashion Advisor team
- Create a thriving team environment with psychological safety and two-way communication, leading by example and maintaining a calm, professional atmosphere
- Develop a positive culture and long-term vision, building the management team of the future while protecting the Chanel brand positioning
Qualifications
- Proven experience in team management or supervisory roles within luxury retail
- Demonstrated passion for people management and ability to motivate and inspire teams
- Strong understanding of luxury brand positioning and service excellence standards
- Excellent communication and diplomacy skills with the ability to filter and translate messages between senior management and shopfloor teams
Skills
Experience
Demonstrated experience in luxury retail team management, with proven ability to lead teams in a boutique or high-end retail environment. Prior experience managing Fashion Advisors or equivalent client-facing staff is highly valued, with a track record of driving business performance while maintaining exceptional service standards.
Education
No specific formal educational qualifications stated; retail management or hospitality qualifications may be advantageous but not required.
Workplace
The role is situated in London, England, UK.
Benefits
Private Medical Insurance covering pre-existing conditions with option to add family members; Online GP App with 24/7 appointments available within 24 hours; Cycle Scheme participation for tax-exempt bike and accessories; Pension and Life Assurance; Retail Discounts across multiple retailers including supermarkets and gyms; Employee Assistance Programmes and support lines; Arts & Culture Ticket Discounts at major London attractions; Chanel Product Discounts and employee-only sales; Service Awards Programme offering Chanel products, retail vouchers, and additional holidays at tenure milestones.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Assistant Boutique Manager», «Retail Operations Lead», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.