Chanel Team Manager — Accessories (Fixed-Term Contract, Harrods)
Chanel — Fixed Term Contract Team Manager, Harrods Accessories (London). Lead an accessories team to drive sales and deliver exceptional luxury client service.
Overview
Chanel is a globally recognised luxury house renowned for its heritage of craftsmanship, couture savoir‑faire and iconic accessories. As an employer, the brand offers a rigorous, client‑centric retail environment with high standards of product knowledge and service, and opportunities to develop within an international network of boutiques.
Role & Responsibilities
- Lead a boutique accessories team within the Harrods concessions to achieve sales targets and deliver outstanding client experiences.
- Drive client development through proactive clienteling, VIP service and relationship management.
- Implement and maintain Chanel retail standards for visual merchandising, product presentation and in‑store activations.
- Coach, mentor and develop direct reports; conduct performance reviews and manage rotas in line with business needs.
- Manage stock control processes, including receiving, inventory reconciliation and loss prevention procedures.
- Analyse daily and weekly sales KPIs, communicate results to senior management and implement corrective actions where necessary.
- Ensure full compliance with Chanel brand policies, Harrods concession rules and legal requirements (cash handling, health & safety).
- Coordinate with regional managers and Harrods operations to deliver store initiatives, launches and client events.
Qualifications
- Proven leadership experience in luxury retail, preferably within accessories, leather goods or fashion boutiques.
- Track record of achieving and exceeding sales targets in a high‑value retail environment.
- Excellent interpersonal and communication skills, with an emphasis on client development and VIP service.
- Strong organisational ability and attention to detail in merchandising, stock control and administrative tasks.
- Availability to work retail hours required by a Harrods concession, including evenings and weekends.
Skills
Experience
Typically requires several years of hands‑on luxury retail experience with at least 2–3 years in a supervisory or team manager role, ideally within accessories or leather goods. Demonstrable success in client development, sales management and staff coaching is essential.
Education
High school diploma or equivalent required; further education in retail management, business or fashion is desirable.
Workplace
The successful candidate will be located in London, England, UK. 435 luxury roles are listed in London on Cerulean, 14 posted in the last 48 hours. Across the England region, Cerulean lists 544 open positions — 15 listed in the past two days. Cerulean currently advertises 571 open roles in UK, including 16 added in the last 48 hours.
Culture
Chanel cultivates a culture of refinement and excellence, where craftsmanship and client service are central. The retail environment is demanding and performance‑driven, offering intensive on‑the‑job learning, mentorship and exposure to high‑value clientele within a prestigious brand context.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.