- Location
- Neuilly-sur-Seine Île-de-France France
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Nov 5, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel is seeking a Social Listening Project Manager to support the Content & Social Media team with brand perception analysis, digital and beauty trends, crisis and product-leak monitoring, and owned-channel performance measurement, with a focus on Asian markets, particularly China. The role is a permanent, full-time position.
Role & Responsibilities
- Lead the creation of newsletters covering beauty and digital trends and competitors’ online communication strategies.
- Conduct in-depth analyses of perceptions of CHANEL Parfums Beauté, its products and competitors through digital conversation listening, providing insights for campaign and product briefs.
- Help measure the effectiveness of Chanel’s digital communications through campaign performance analytics and social listening reports.
- Monitor sensitive situations and crises.
- Monitor leaks of upcoming product launches.
- Analyse competitors’ digital activations and campaigns, as well as emerging trends in Asia, particularly China.
- Lead the consolidation of owned-channel performance data using Excel and pivot tables.
- Contribute to data visualisation and automation through dashboarding in Emplifi.
- Ensure social listening tools are properly structured and queried.
- Participate in testing new tools available on the market.
Qualifications
- Master’s degree (Bac+5) from a business school or university.
- 1–2 years of experience, ideally in a research, analysis or social media benchmarking department.
- Bilingual in French and English; Chinese is preferred.
- Excellent knowledge of the global digital ecosystem across East and West.
- Strong project management and analytical abilities.
- Strong interest in digital and social media.
- Organised and rigorous, with the ability to prioritise projects.
- Strong interpersonal skills; curious, energetic and a team player.
- Passion for the beauty industry.
Skills
Experience
1–2 years, ideally in a research, analysis or social media benchmarking department.
Education
Bac+5 degree from a business school or university.
Workplace
This position is based in Neuilly-sur-Seine, Île-de-France, France, within easy reach of Paris.
Explore jobs in Île-de-France or in France.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Social Media Insights Manager», «Digital Listening Manager», «Social Intelligence Project Manager», «Social Media Analytics Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.