Chanel Shipping Administration Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Lead, organize, and develop the shipping administration team, fostering competency growth and operational autonomy
• Manage daily expedition execution by coordinating billing and shipping schedules in collaboration with the transport team
• Supervise the preparation and processing of both simple and complex shipments via air, ground, and maritime routes
• Ensure quality, completeness, and regulatory compliance of all billing and transport documentation
• Secure special flows including customer service, alterations, events, non-sellable items, transit operations, express shipments, and Re-Connect logistics
• Guarantee customs, regulatory, and documentary compliance for all export shipments and documentation
• Coordinate seamlessly with Customs and Regulatory Affairs teams on certificates, imports, and country-specific requirements
• Pilot monthly closing operations, accounting closure, and year-end processes within defined deadlines
• Manage open invoices, commercial adjustments, and technical inventory reconciliation
• Serve as primary liaison with Finance Control, Demand Planning, Transport, Customs, Supply Chain, After-Sales Service, IT, and external logistics partners
• Maintain functional expertise of ADE tools including ORLI, Orliweb, Manhattan, MyTower, and associated systems
• Identify and drive continuous improvement opportunities to strengthen quality, responsiveness, process security, and team performance

Qualifications

• Proven experience in sales administration, international invoicing, logistics, transport, or shipment management
• Expert knowledge of export flows, customs documentation, certificates, Incoterms, and import/export compliance
• Proficiency with commercial adjustments, accounting closures, and period-end processes
• Demonstrated command of ERP, TMS, and operational management tools for rigorous workflow tracking
• Track record as a proximity manager capable of building, mentoring, and developing teams in demanding operational environments
• Strong attention to detail, organizational acumen, and ability to prioritize urgent matters with sound judgment
• Excellent ability to manage complex dossiers and respond to operational challenges with composure and pragmatism
• Proven commitment to knowledge transfer and fostering team polyvalence and skill diversification
• Outstanding interpersonal and collaborative skills with internal and external stakeholders
• Demonstrated passion for continuous improvement, process formalization, and operational optimization

Skills

Experience

Confirmed experience in sales administration, international invoicing, logistics, transport, or shipment management, with demonstrated mastery of export flows, customs documentation, and regulatory compliance. Proven track record managing operations teams in demanding environments and driving process improvements across complex logistics functions.

Education

Not specified

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.