Chanel Sensitive Communications Officer

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Support the Sensitive Communications team in handling incoming requests by structuring and qualifying information, assessing reputational issues and risks, and developing clear, contextualized, evidence-based recommendations with team leads.
• Anticipate known issues by preparing messaging aligned with the House’s identity and values.
• Track issues over time using press and social media monitoring tools as needed; analyze conversation trends and emerging signals, and document insights and lessons learned.
• Contribute to cross-functional team topics, with particular attention to Parfums & Beauté division issues, supporting the designated Sensitive Communications Manager.
• Support Sensitive Communications Managers in handling sensitive client requests from boutiques, Customer Care Centers, and Retail Education & Learning teams.
• Qualify and prioritize requests according to context, risks, affected audiences, and urgency; centralize relevant information and coordinate tailored responses with internal experts, including scientific, regulatory, legal, and quality specialists.
• Help update and improve responses for client-facing teams to ensure the accuracy and consistency of information provided.
• Help prepare the team for developments or escalation of sensitive issues by collecting and centralizing information and preparing timelines, summaries, and other management tools.
• Contribute to communication strategy preparation and execution through scenario planning and drafting content and materials for different stakeholders, audiences, and platforms.
• Provide operational support during periods requiring increased mobilization by tracking developments and requests, updating information, and coordinating elements needed for responses.
• Help prepare and update tools and materials that support the team’s responsiveness, consistency, and continuity of action.

Qualifications

• Professional proficiency in English is essential for international interactions.
• Excellent analytical, synthesis, and writing skills.
• Ability to adapt an approach to varied contexts and cultural sensitivities.
• Strong organization, rigor, and prioritization skills to manage a high volume of requests, document cases, follow up, track decisions, and contribute to process improvement.
• Knowledge of online conversation monitoring (social listening) and data analysis to identify emerging signals and derive useful insights for reputational analysis is an asset.
• Discretion, confidentiality, sound judgment, and diplomacy.
• Enjoys teamwork and maintaining a trusted-partner approach in support of the House’s many business areas.
• Curiosity, openness to the world, and interest in current affairs and societal change.
• Strong interpersonal skills and the ability to adapt to different audiences.

Skills

Experience

3–5 years in sensitive communications, crisis communications, or corporate communications, at an agency or in-house.

Benefits

The independence of a creative House that places people at its center; a dynamic environment pursuing excellence while supporting individual fulfillment; opportunities for development, growth, and varied career paths.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.